Merchant Onboarding Associate

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

The Merchant Onboarding Associate works in close cooperation with the Partnership Managers in order to review and validate merchant documentation and business information. Their responsibility is to ensure accuracy, completeness, and compliance with KYC/KYB and internal requirements before merchant activation.

The Merchant Onboarding Associate is also responsible for assisting our restaurant and retail partners in onboarding their venues, ensuring their menus are updated on the platform and offering general day-to-day support.

Day-to day

• Review and cross-check merchant documentation (KYC/KYB, contracts, entity records) collected by the Sales team
• Approve or reject merchant cases in internal systems, with clear justification
• Communicate with merchants and internal stakeholders by phone, text, or other channels to coordinate onboarding
• Escalate incomplete, unclear, or high-risk cases per internal procedures
• Onboarding venues into Wolt’s Platform. This includes contracts, photography, menu, translation and Wolt app training.
• Building relationships with our restaurant and retail partners by training them on using our systems and keeping them up to speed on any updates
• Ensuring our portfolio of restaurants and retail shops reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
• Managing equipment inventory

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.