Operations Associate, Fleet Compliance

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As the Operations Associate for Fleet Compliance, you'll play a crucial role in maintaining the integrity of our delivery network and ensuring the safety and well-being of our couriers.You will ensure that our fleet partners comply with all relevant regulations and internal policies. If you want to start your career in compliance, operations, or business within a dynamic and growing company, then this is the role for you.

We are looking to hire the candidate to support three markets: Bulgaria (BGR), Serbia (SRB), and North Macedonia (MKD). 

• →Collaborate with fleet companies to ensure smooth communication and information flow.
• →Work closely with the local operations and business development teams to align on compliance strategies.
• →Schedule and facilitate meetings with fleet partners to discuss compliance matters.
• →Gather and organize documentation required for compliance audits.
• →Conduct audits of fleet partners to assess their compliance with regulations, contractual obligations, and internal policies.
• →Prepare detailed reports documenting audit findings, including any instances of non-compliance.
• →Work with management to implement recommended changes and enhance compliance processes.
• →Contribute to developing and updating compliance guidelines, workshops, and training materials.
• →Assist in expanding the compliance program to verify delivery guidelines and practices.
• →Prepare regular reports on compliance activities, key performance indicators, and audit findings for management.
• →Supporting onboarding activities for the couriers.

•   Strong organizational and administrative skills 
•   Excellent communication and interpersonal skills 
•   Previous experience in a customer-facing or administrative role would be beneficial 
•   Fluency in English and Macedonian. 
•   Analytical and problem-solving skills, with the ability to make decisions through data analysis.
•   Familiarity with tools such as Microsoft and/or Google Workspace, 

• A dynamic and fast-paced work environment where your impact is visible
• Ownership and autonomy in your role
• Exposure to cross-functional collaboration with operations and business teams
• Opportunities for professional development and career progression
• A culture that values initiative, curiosity, and continuous improvement

If qualified, our recruitment process begins with an initial screening conversation conducted by the Talent Acquisition team, followed by a role-specific interview to assess your experience and problem-solving approach.

If you progress to the next stage, you will receive a take-home assignment. You will then present your assignment in a follow-up meeting with the Hiring Manager and a Subject Matter Expert, where we’ll discuss your approach, reasoning, and recommendations in more detail. We aim to keep the process transparent, structured, and focused on giving you the opportunity to showcase your skills and thinking. 

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.