Creative AI Content Operations Lead / Lead Digital Media Designer

We are 2,000+ colleagues across 24 design studios on four continents. A highly collaborative team of experts in product experience, digital marketing and immersive experiences. We design human-centric answers in the sweet spot where creativity and technology meet. Our solutions connect people and brands—B2B and B2C—from augmented reality and Digital Twins to AI ecosystems, omnichannel commerce and campaigns.

Backed by global tech innovator Infosys, if we can dream it, we can build it and deliver it anywhere in the world.

To learn more about us and see our work visit https://wongdoody.com/.

Within the Immersive Experiences team, we combine creative vision, tech expertise, AI innovation and agile project management to develop holistic solutions – on screen, in physical space, and in the mind.

Here, innovation meets execution: we work across (real-time) CGI, motion design, UI/UX, BE/FE development and creative AI engineering – delivering immersive experiences and marketing content for global brands like smart, Porsche, dm-drogerie markt and Kärcher. Our projects range from AI-driven content creation platforms, CGI pipelines, marketing automation solutions, and immersive applications to the production of multi-channel content across the entire marketing supply chain. We are not a SaaS company, but rather develop customized solutions tailored to the needs of our customers.

To support the growing demand for AI-powered content production at scale, we are looking for an experienced AI Content Operations Lead to join our team on a 12-month fixed-term contract supporting a global FMCG client. Combining creative expertise, project leadership and AI-enabled production management, you will oversee content workflows from briefing through delivery, ensuring exceptional quality, operational excellence and client satisfaction. 

• Act as the primary point of contact for a global FMCG client, managing day-to-day communication, project alignment and stakeholder expectations. 
• Review incoming creative briefs, assess project feasibility and define scope, timelines and production requirements. 
• Set up and structure project workflows within collaborative planning environments (e.g. FigJam), ensuring all required assets, information and dependencies are in place before production begins. 
• Coordinate and oversee end-to-end AI-powered content production across multiple workstreams and markets. 
• Lead, mentor and provide creative direction to an India-based design and production team, ensuring high-quality output and continuous improvement. 
• Review, consolidate and communicate client feedback, managing approval cycles and ensuring deliverables meet quality standards. 
• Create and refine AI-generated assets yourself while also overseeing production performed by the wider team. 
• Serve as the key interface between clients, creative teams, production specialists and technology stakeholders. 
• Monitor project progress, provide regular status updates and proactively identify risks, bottlenecks and optimization opportunities. 
• Collaborate closely with development teams by providing feedback, testing new capabilities and contributing to the ongoing evolution of AI-powered production tools. 
• Document project learnings, best practices and workflow improvements to support operational excellence and scalability. 
• Ensure visual consistency, brand compliance and creative quality across all deliverables. 

• Several years of experience in digital design, content production, creative operations, project management or related fields. 
• Strong understanding of AI-powered content creation tools, generative AI workflows and production automation. 
• Experience managing client relationships and leading stakeholder communications in an international environment. 
• Proven ability to coordinate complex projects involving multiple teams, deadlines and deliverables. 
• Experience leading offshore or international production teams, ideally including teams based in India. 
• Excellent organizational, planning and prioritization skills. 
• Strong attention to visual quality, image aesthetics and brand consistency. 
• Ability to provide constructive creative feedback and guide teams toward high-quality outcomes. 
• Experience working with global consumer brands or FMCG clients is a plus. 
• Interest in emerging technologies and enthusiasm for helping shape AI-enabled production solutions. 
• Structured, proactive and solution-oriented working style with a high sense of ownership and accountability. 
• Excellent written and verbal communication skills in English.