Talent Acquisition Ops & AI Enablement Manager

Talent Acquisition at Backbase is building the function that brings AI capability to recruiting, for real. As our TA Ops & AI Enablement Manager, you'll be the strategic and operational arm of our Senior TA Manager, owning the operational backbone of how we hire: the systems, data, workflows, and operating rhythm - and the recruiters who depend on them. You'll be the person who makes new AI tooling land with recruiters and change how work actually gets done on a Tuesday morning.
Backbase builds the AI-Native Banking OS - the operating system that helps 120+ of the biggest banks in the world move from fragmented, legacy systems to unified, AI-native operations. Our Talent Acquisition function needs to reflect that same ambition. We're going AI-first, and this role is the connective tissue between our recruiters, our tech stack, and the AI capability we're building right now.

Reasons to build with us
1. You'll operate at the intersection of AI and recruiting at a company where AI is infrastructure - built into how the company operates.
2. You'll shape how a global TA function adopts new ways of working - with real ownership over the stack, the workflows, and how change actually lands with recruiters.
3. You'll join a team that moves fast, builds things, and expects you to do the same.

"We're rebuilding how the whole recruiting function works - from the ground up. The person in this role will decide where AI lands first, make sure it sticks, and set the standard for what great looks like. That's a serious mandate - and we're ready to back it."
- HR Leader at Backbase

You'll own TA operations end-to-end - from the operating rhythm and tech stack to the data pipelines and AI pilots that change how recruiters spend their time. This is an operator role for someone who's deeply curious about AI, builds their own tools, and knows how to take a team through a meaningful transformation. Your scope spans systems, process, people, and governance across a global TA function.
That means:
● Act as the strategic and operational arm to the Senior TA Manager - drive the TA operating rhythm (weekly pipeline reviews, hiring forums, leadership reporting, QBR prep), translate strategy into execution, and bring data to every key decision
● Own the full TA tech stack - Greenhouse, LinkedIn Recruiter, sourcing, CRM, scheduling, and assessments - including configuration, integrations, vendor relationships, license management, and data hygiene
● Map and continuously improve recruiter workflows, hiring manager experience, and candidate journeys - strip out manual steps, automate repetitive work, and reduce cycle time
● Build and maintain TA dashboards and reporting across pipeline health, time-to-fill, quality-of-hire, source effectiveness, recruiter productivity, and NPS - dashboards that people actually use
● Run interviewer enablement and hiring manager partnership - structured interview kits, scorecard hygiene, calibration sessions, and the training that keeps hiring quality consistent across regions
● Partner with our AI Architect to identify where AI lands first in the recruiting workflow, design pilots, get agents into recruiters' hands, train the team, measure impact, and iterate
● Build internal tools and workflow automations when the team needs them - using no-code and low-code platforms like Power Apps, Retool, or Glide, automation tools like Make, Zapier, or n8n, and AI app builders like Lovable, v0, Replit Agent, or Claude Projects
● Keep TA processes GDPR-aligned and data-minimizing across recruiters working in India, the US, EMEA, and APAC - sensible governance over AI in candidate processes, without blocking experimentation
● Translate recruiter pain into concrete AI use cases, and turn AI capability into something a working recruiter can pick up and run with

You're an operator who lives in both sides of this role - strong on TA fundamentals, and curious enough about AI to be building tools, running automations, and shipping things on the side. You've built real things: low-code apps, automations, custom GPTs, AI-assisted internal tools. You know TA metrics cold, you've moved teams through process and tooling shifts, and you hold your own with senior leaders, engineers, and recruiters in the same conversation.
Your track record also shows:
● 5+ years in TA Operations, Recruiting Operations, or Recruiting Enablement at a global SaaS or tech company
● Deep hands-on experience with Greenhouse or a comparable ATS - admin, reporting, integrations, and configuration, not just end-user familiarity
● A genuine building habit - you've shipped low-code apps, automation workflows, custom GPTs, or AI-assisted internal tools, and you can show us what you've made
● Comfort with data - spreadsheets at minimum, BI tools like Looker, Tableau, or Mode welcome, and SQL a real plus
● A proven record of leading a team or function through a tools or process change, with a before-and-after story to back it up
● A pragmatic read on AI - you're energized by it, and you're also clear-eyed about hallucination, bias, and candidate experience risks
● Strong communication skills across levels - you can hold space with a VP, partner with an engineer, and run a recruiter training in the same day

Why Backbase
Backbase operates across more than 30 countries, with teams in Amsterdam, Atlanta, Hyderabad, Singapore, and beyond. We work with 120+ of the biggest banks in the world, and our people sit at the center of one of the most complex technological shifts in financial services. The scale is significant, and so is the work.
We also offer:
● Hybrid working model with flexibility
● Direct access to senior leaders and cross-functional teams - no layers in the way
● A team that moves fast, values ownership, and expects you to bring your ideas to the table
● The chance to set the standard for AI-first recruiting at a company that's already building AI into its core
● A culture that rewards builders - people who ship, iterate, and raise the bar without waiting for permission