Intern, Customer Success

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com

We are looking for a motivated and detail-oriented intern to join our Professional Services team. This is an excellent opportunity to gain hands-on experience in operations, procurement, and vendor management within a fast-paced professional services environment. The intern will report directly to the Professional Services Operations Manager and play a key supporting role in keeping our subcontracting processes running smoothly and efficiently. You will also be responsible to:

• Serve as the first point of contact for incoming subcontracting contract requests.

• Review the statement of works and log all requests to ensure completeness and accuracy before routing for review

• Coordinate and drive the internal approval workflow for subcontracting requests using Levelpath and Coupa.

• Monitor approval status, follow up with stakeholders as needed, and escalate blockers to the Operations Manager.

• Ensure all documentation and compliance requirements are met prior to approval submission.

• Manage the end-to-end onboarding process for new subcontractors, including collection of required documentation.

• Coordinate with Business Technology to provision appropriate system access for onboarded subcontractors. 

• Ensure onboarding checklists are completed and that subcontractors are set up for success from day one

• Communicate with HR on changes in partner employment status, including extensions and early terminations

• Liaise with partner Point of Contacts to confirm that all timecards have been submitted for month-end billing deadlines

• Perform reconciliation of purchase orders (POs) at the close of each month to ensure accuracy between committed spend and actuals.

• Identify and flag discrepancies for resolution in coordination with Finance and relevant team members.

• Maintain organized records of PO activity to support audits and reporting.

• Currently pursuing a degree in Business Administration, Operations, Finance, or a related field.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); familiarity with procurement or ERP tools (e.g., Coupa, SAP, or similar) is a plus.

• Strong organizational skills with high attention to detail.

• Excellent written and verbal communication skills.

• Ability to manage multiple tasks and deadlines in a dynamic environment.

• A proactive, team-oriented mindset with a willingness to learn.

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  Practical experience in procurement, vendor management, and professional services operations.

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  Exposure to enterprise procurement tools, including Levelpath and Coupa.

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  Mentorship from experienced operations professionals

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  A collaborative, supportive work environment with opportunities to make a real impact.

The pay for this role may range from $20 to $23 per hour.