Senior Solutions Architect - EDI

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

We seek an exceptional Solution Architect to join our growing team. In this role, you will enable our clients to become proficient on Workato’s Agentic Platform, empowering their employees and building AI Agent solutions for their business.

You will also be responsible to:

• Collaborate with sales teams to understand customer needs and define solution requirements.

• Conduct discovery sessions to analyze customers' existing EDI infrastructure, data flows, and integration challenges.

• Translate business requirements into scalable, secure, and standards-compliant EDI solutions.

• Deliver compelling product demonstrations tailored to customer use cases.

• Explain complex EDI workflows, mappings, and transaction lifecycle processes in a customer-friendly manner.

• Assist in building proof-of-concepts (POCs) and pilot environments.

• Lead the technical response to RFPs and RFIs, including solution architecture, integration approach, security, scalability, and compliance details.

• Design EDI workflows and system architecture diagrams showing integration with ERPs, TMS, WMS, and partner systems.

• Act as the primary technical liaison between the customer, internal product/engineering teams, and implementation teams during the presales cycle.

• Support account executives in building trusted advisor relationships with clients.

• Stay up to date with global EDI standards (EDIFACT, X12, TRADACOMS, etc.) and integration technologies (APIs, AS2, SFTP, VANs, etc.).

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).

• 5 - 7+ years of experience in EDI solution design, implementation, or support.

• 5+ years in a presales, sales engineering, or customer-facing consulting role.

• Strong knowledge of EDI formats and standards (X12, EDIFACT, etc.).

• Hands-on experience with EDI mapping tools (e.g., IBM Sterling, Seeburger, Cleo Integration Cloud, GXS, Boomi, etc.).

• Familiarity with iPaas technologies (e.g Workato, Boomi, Mulesoft etc)

• Familiarity with standard B2B protocols such as AS2, VDA, OFTP2, SFTP, FTPS, API, and VANs.

• Experience with ERP systems integration (e.g. SAP, Oracle, NetSuite, Microsoft Dynamics).

• Excellent communication and presentation skills, with the ability to explain technical topics to business audiences.

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Customer-oriented mindset, easily adaptable to different company sizes and line of business

• Excellent enablement skills, experienced in establishing trust and building partnerships with customers or partners

• Strong critical thinking, and analytical skills with an entrepreneurial and proactive mind-set.

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge