Technical Instructor

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com

We are looking for an exceptional Technical Instructor/Trainer, to join the Education and Training team. In this role, you will work closely with cross-functional teams to deliver high-impact instructor-led training—both virtually and in-person—for customers, partners, and internal teams. You will help people gain the skills and confidence to succeed with our platform by delivering engaging learning experiences.

This role requires a solid understanding of integration technologies, strong communication skills, and a passion for teaching and empowering others. Hands-on experience with iPaaS or AI solutions and a background in technical training or enablement is highly desirable.

In this role, you will also be responsible for the following:

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• Contribute to the design and development of training materials such as presentations, hands-on labs, and supporting documentation.

• Deliver engaging training modules via Workato Academy, covering platform setup, configuration, integration, and troubleshooting.

• Collaborate with instructional designers and subject matter experts to ensure training content is clear, accurate, and aligned to program goals.

• Lead in-person and virtual training sessions for customers, partners, and internal teams.

• Provide live demonstrations, guided labs, and practical exercises to reinforce learning.

• Adjust delivery methods to support different learning styles and technical backgrounds.

• Assist in the development and delivery of certification exams and assessments.

• Support the maintenance and updating of certification content to reflect product changes and new features.

• Provide guidance and assistance to training participants during sessions.

• Help troubleshoot and resolve technical issues related to the Workato platform in the context of training.

• Regularly update training materials to stay aligned with product updates and evolving best practices.

• Gather and act on feedback from participants to continuously improve training content and delivery.

• Stay current with trends in iPaaS and integration technologies to ensure training remains relevant.

• 3–5 years of experience in one or more of the following roles at a SaaS/iPaaS company:

• Technical instruction or training delivery

• Solutions engineering, consulting, or professional services

• Hands-on experience with iPaaS platforms such as MuleSoft, Dell Boomi, Informatica, or similar.

• Solid understanding of integration concepts, APIs, web services, and data transformation.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

• Demonstrated experience delivering technical training or enablement programs, ideally in SaaS or cloud integration.

• Excellent communication and presentation skills with the ability to explain technical concepts clearly.

• Problem-solving skills and comfort with troubleshooting during training.

• Ability to work independently as well as in a collaborative team environment.

• Relevant certifications in iPaaS or related technologies are a plus.

• Enthusiastic and authentic communicator with a passion for teaching.

• Confident in facilitating interactive sessions and answering live questions.

• Skilled at engaging learners across varying technical skill levels.

• Comfortable presenting in English to global audiences (native or strong proficiency required).

The pay for this role may range between $75,000 - $105,000 plus bonus, benefits, perks, and equity.