Product Reliability Engineer

United Kingdom·LondonRemoteFull Timemid

OtherProduct Reliability Engineer

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Quick Summary

Overview

Hi 👋 I'm Anca, Head of Developer Support. We're a high-growth HR tech company building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today,

Technical Tools

OtherProduct Reliability Engineer

Hi 👋 I'm Anca, Head of Developer Support.

We're a high-growth HR tech company building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product market fit, and happy customers.

We're scaling fast: more customers, more integrations, and more people using Pinpoint in complex ways every day. Because customers run their entire hiring process on Pinpoint, reliability isn't a nice-to-have; it's core to our product promise. To that end, we're growing our Developer Support team and hiring a Product Reliability Engineer to stay ahead of that, and it's one of the most interesting engineering seats in the company.

This is not a feature squad role, and it's not a stepping stone to one. Developer Support is fundamentally an enablement function: we fix things, investigate, monitor, and build tooling, but the point of all of it is to make other teams (Customer Support, our new Technical Success team, and the product squads) dramatically more effective.

If 'enablement' is the kind of work that excites you, keep reading.

The fine print (but way more exciting):

This is a remote, UK based role with occasional in person meetups. We're a team of around 80 (about 30 in Product & Engineering) across the UK, US, and EU.
We are an AI-first team. We reach for AI (Claude Code, MCP servers, and similar) for almost everything: writing code, exploring ideas, getting to the bottom of the codebase, and removing manual toil. This isn't a nice-to-have here; it's how we work
Our stack is pragmatic and maintainable: Ruby on Rails (6.x), React with TypeScript, PostgreSQL, Sidekiq, and CI/CD via CircleCI (moving to GitHub Actions).
Pinpoint is still very much in startup mode. Priorities shift, not everything is perfectly defined, and we expect people to operate well in that environment.
Our product is a configurable, platform-style ATS serving multiple personas: recruiters, hiring managers, and operations teams across a wide range of complex workflows
Curious about how we think and build? Our engineers write about it here.
Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.