Account Support Representative

Calle 56 - Num 444-A por 33 y 35, Colonia Centro Merida Yucatan mid

OtherSupport Representative

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Quick Summary

Key Responsibilities

Remain organized and properly plan activities using an Excel Group Sheet to track the timing and completion of all activities that must be done for each group. Update,

Requirements Summary

2-3 years’ experience handling multiple tasks in an office environment. Excellent time management and organizational skills; strong attention to detail and interpersonal skills, with a positive,

Technical Tools

OtherSupport Representative

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Work in partnership with Account Managers in tour planning and maximizing registrations. This includes building relationships with Program Leaders, working with other WorldStrides departments to provide the best customer service and tour product possible, and assisting the Account Managers in aspects of account correspondence. To function as a contributing member of the customer service team through open exchanges, assisting other team members as needed, and a solid partnership with the Account Managers. Ultimately, to have the skills and knowledge to function as Account Managers in their absence and provide excellent customer service exhibit professionalism (confidentiality, positive attitude, consistent promptness, and active support) with company goals. To serve in additional functions on an as-needed basis, possibly in other departments, during periods of non-travel to further the WorldStrides mission statement.

Responsibilities

~1 min read

→Remain organized and properly plan activities using an Excel Group Sheet to track the timing and completion of all activities that must be done for each group.
→Update, track and advise Account Managers of upcoming tasks using an Excel Group Sheet.
→Provide weekly regular for Account Managers (electronic version).
→Maintain accurate and up-to-date documentation.
→Manage room list process understand company policies and communicate them to the Program Leaders.
→Assist the customer in completing room list.
→Complete data entry of room list in the system.
→Manage pre-tour details educate the customer on timetable and policies.
→Program Information Letter, mailing create customized documents with school travel information.
→Program Leader Final packet, send pre-trip materials sent to school prior to departure of program.
→Discovery Journals, sending educational materials to school prior to departure coordinate shipping with Fulfillment Center.

Requirements

~1 min read

2-3 years’ experience handling multiple tasks in an office environment.
Excellent time management and organizational skills; strong attention to detail and interpersonal skills, with a positive, solution-oriented attitude.
Good verbal skills, with a clear and professional telephone demeanor.
Ability to work under pressure in an office environment, with a willingness to expand time commitment when necessary.
Demonstrate initiative and eagerness to learn new skills to enhance job effectiveness.
Typing and computer experience is needed.
Must be able to visually proof documents and input data into a computer.