Pricing Team Lead

Calle 56 - Num 444-A por 33 y 35, Colonia Centro Merida Yucatan lead

OtherTeam Lead

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Quick Summary

Key Responsibilities

Maintain accurate and up-to-date documentation. Maintain knowledge of company policies and procedures so as to serve as an effective resource for staff.

Requirements Summary

Advanced English. Highly organized. Travel industry experience. Detail oriented. Team player Work Perks: Fun & driven environment. Excellent medical, dental, and vision coverage, life,

Technical Tools

OtherTeam Lead

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

Are you passionate about travel, experienced in tour operations, and ready to lead a high-performing team? Join WorldStrides, the global leader in educational travel, and help us craft transformative experiences for universities and students worldwide. We're looking for a Team Lead, Program Management to support and inspire a team of Program Coordinators, while partnering cross-functionally to bring top-tier custom programs to life.This role blends your deep understanding of tour operations with the opportunity to mentor and grow a collaborative team, directly impacting our sales success and the student experience.

Responsibilities

~1 min read

→Assist Program Development team to research program destinations, develop itineraries, and produce proposals with a high attention to detail, while meeting client expectations.
→Review, develop, and audit tour requests, ensuring logistical feasibility and accuracy.
→Communicate with clients via phone conversations (proposal walkthrough calls) and emails as requested by Sales and Account Management, while maintain excellent customer service and understanding of client needs.
→Collaborate with Sales, Account Management, and Operations to optimize Program Development functions and ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality custom program with healthy margins and quick turnaround times.
→Work closely with Manager to ensure assignment of assessments to the appropriate teammates.
→Assist the Manager on training Program Coordinators on all functions of the proposal building process.

Maintain service-level agreements (SLA) set by division leadership and use discretion where necessary to maximize sales.
Work closely with department colleagues, systems developers, and other internal staff to improve customer experience and reduce manual work. Continually collaborate with management to develop and implement new internal processes, rules, and procedures based on needs of the business.
Look for opportunities within WorldStrides to share program development/proposal expertise, with the possibility of expanding services to other product lines.

Oversee a small team of Program Coordinators, assist with technical questions, and train on best practices.
Provide frequent and consistent performance feedback to ensure a high-performing team.
Host 1:1s to instill a culture of teamwork. Build connectivity to greater Program Management team and global Product Delivery teams.