Project Manager - CRM

It’s not every day that a job comes along where you really can change the world. Keep reading if you want to be part of:

1. Creating positive change in the lives of the world's most vulnerable children.
2. Leading a Microsoft Dynamics 365 CRM transformation to enhance supporter engagement.
3. Delivering high-impact technology projects with a passionate and purpose-driven team.

The ‘Project Manager – Dynamics 365 CRM Implementation’ is accountable for leading the delivery of World Vision New Zealand’s tightly bounded CRM implementation, from RFP response management and implementation partner selection through to design, build, data migration, integration, testing, cutover, go-live, hypercare, and post-go-live transition.

The role will ensure the CRM is delivered in line with agreed delivery principles, approved scope, governance requirements, budget, timeline, and quality expectations. It will coordinate internal business teams, technology stakeholders, global CRM stakeholders, vendors, and implementation partners to maintain disciplined delivery momentum and clear accountability. 

This is a 12-month fixed-term opportunity to deliver a high-impact, organisation-wide change that will strengthen how we engage with supporters and deliver our mission.

Key Responsibilities

• Lead the CRM project end-to-end through planning, design, build, testing, data migration, cutover, and go-live.
• Establish and manage strong project controls across scope, schedule, budget, risks, issues, dependencies, and change.
• Drive delivery governance and provide clear reporting, decision support, and escalation to senior leaders and the Board.
• Strong practical understanding of the Microsoft CRM technology stack, including Dynamics 365, Dataverse, Power Platform, Power Automate, model-driven apps, Azure DevOps, environment management, solution deployment, and release governance.  
• Manage implementation partners, vendors, contracts, SLAs, invoicing, and milestone-based delivery accountability.
• Experience coordinating CRM delivery workstreams across requirements validation, solution design, 
  configuration, build, integrations, data migration, system integration testing, UAT, training readiness, cutover, hypercare, and BAU handover.  
• Oversee project budgets of $2M+ with strong financial discipline and transparency.
• Work closely with business and technology stakeholders to support change readiness, communication, and successful transition to business-as-usual.
• Ensure lessons learned are captured, operational handover is completed effectively, and a roadmap for future improvements is established.
  

This is your opportunity to join a professional, passionate and diverse team at World Vision New Zealand, who will stop at nothing to create meaningful change for children. Every day, as part of World Vision’s global reach, you’ll help the world’s most vulnerable families build safer and brighter futures. Every night, you’ll go home knowing you made a difference in someone’s life.

About you:

• Proven experience delivering Microsoft Dynamics 365 CRM implementations end-to-end.
• Strong experience leading complex CRM integrations, data migration, system testing, cutover, and go-live.
• Confident managing vendors, contracts, budgets, and delivery accountability in hybrid or outsourced delivery models.
• Strong understanding of CRM architecture, Microsoft Power Platform, Azure DevOps, and good solution governance practices.
• Experienced establishing effective governance, project controls, risk management, and executive reporting.
• Skilled in hybrid Agile delivery and able to communicate clearly with both technical and non-technical audiences.
• Experienced supporting business readiness, transition planning, and handover into support and BAU teams.
• You bring a growth mindset, enjoy collaboration, and are comfortable working in a Christian organisation that values wairua and kaupapa.
• You have current eligibility to work in New Zealand.
  

Why work with us?

The team at World Vision are connected in our desire to seek justice and to overcome poverty for all children, everywhere. We are mission focused and maintain our Christian identity while embracing the diversity of all people.

We offer unique benefits that are aligned to who we are as an organisation and our people.

• You’ll be a part of creating positive change in the lives of the world's most vulnerable children.
• We offer a comprehensive benefits package; including Southern Cross medical insurance and life insurance, a day off on your birthday, the option to buy additional leave, a hybrid work environment, an Employee Assistance Program (EAP), and access to a free Wills package.
• Be a part of World Vision’s haerenga (journey) of embracing te ao Māori, enabling us to be more effective in achieving our Mission.
• Opportunities for ongoing learning, development and education through a range of channels including training and development as part of World Vision International.

What you need to know:

World Vision is a Christian organisation that empowers everyday New Zealanders to stand up and make a difference for children in the world’s toughest places through emergency relief, community development and advocacy work.

You’ll be joining New Zealand’s largest overseas humanitarian organisation, made up of 100 staff. You’ll also become part of something bigger, World Vision’s global partnership of 35,000 staff and 3.3 million supporters in 100 countries. So far, we’ve impacted the lives of more than 200 million vulnerable children by tackling the root causes of poverty. This is your chance to make a massive impact, right when it’s needed the most.

We work from a Christian kaupapa. We see our work as a practical expression of the gospel, and we value and support the wairua (spiritual wellbeing) of our people and partners.
We believe in a world where every child, no matter where they were born, can live life in all its fullness. It’s as simple as that.

Location and Hours

• Based in Penrose, Auckland
• Full-time, 37.5hrs per week. (Fixed Term 12+months)
• Hybrid work

Eligibility

To be eligible for this position you must have current entitlement to work in New Zealand.

Apply Now

We welcome applications from anyone who wants to seek justice and overcome poverty for all children, everywhere, and brings the required skills. We act in ways that respect the dignity, uniqueness and intrinsic worth of every person. Please let us know if there are any accommodations we can make to help you with your application or in our recruitment process.

Our vision for every child, life in all its fullness; Our prayer for every heart, the will to make it so.

As part of the recruitment process, World Vision New Zealand may contact referees or partner organisations located inside or outside of New Zealand to verify information provided in your application. Any personal information disclosed during this process will be handled securely and in accordance with our Privacy Policy and applicable privacy laws.