Digital & System Admin – Procurement & REWS

Why we're hiring:

We are seeking a business-oriented Digital Analyst to join our Global Centre of Excellence (COE) in Mumbai. This role will play a critical part in enabling digital first decision making across across Global Procurement and Real Estate & Workplace Solutions (REWS).

The analyst will act as a digital partner for both functions – Primarily focussed on Procurement where the resource will act as a product owner for Current Source to Contract solution for WPP Procurement (GEP) and also for any future tools. The resource will also be responsible for all

This is a hands-on role requiring strong analytical capability, stakeholder engagement, and the ability to translate complex datasets into clear, actionable insights for senior leadership.

What you'll be doing:

· Support the Global Director in managing the Procurement digital roadmap, including enhancements, automation opportunities, and future solution design.

· Serve as a super user and operational support lead for Procurement platforms and tools such as GEP, SupplierIO, Databricks, Power BI, PowerApps, SharePoint, and advanced analytics solutions.

· Assist in the design, testing, rollout, and adoption of source-to-contract and supplier-related systems.

· Maintain and improve Procurement system processes, including user access, onboarding/offboarding, templates, and compliance with internal policies and quality standards.

· Monitor system performance, identify issues, and coordinate resolution with internal and external technology partners.

· Support the development and maintenance of Procurement portals, dashboards, and reporting tools to improve visibility of supplier, spend, and performance data.

· Help identify opportunities for automation, AI-enabled workflows, and smarter ways of working.

· Support the onboarding, adoption, and ongoing management of REWS systems and tools.

· Act as a super user for platforms such as JLL Azara, Tango Analytics, CoStar, and other relevant REWS applications.

· Conduct analysis to understand business needs, identify gaps, and support solution enhancements.

· Partner with stakeholders to ensure tools and systems are effectively used to support workplace and real estate decisions.

· Provide analysis, reporting, and insights to support the Global Director and leadership teams in making informed decisions.

· Track and report key metrics such as:

o user adoption

o compliance

o issue resolution

o stakeholder feedback

o training effectiveness

· Review data quality, identify inconsistencies, and work with relevant teams to resolve issues.

· Support governance processes and ensure systems operate in line with company controls and procedures.

· Manage the shared inbox to support all digital & system related queries,

· Work closely with global stakeholders across Procurement, REWS, Finance, IT, Data, and external vendors.

· Act as a coordination point between business teams and technology partners to ensure priorities are understood and delivered.

· Support the creation of standard processes, documentation, user guides, and best-practice materials to strengthen COE capability.

· Communicate updates clearly and regularly to stakeholders, ensuring visibility of system changes, enhancements, and support issues.

· Hold external suppliers accountable for timely resolution of queries and delivery commitments.

Who you'll be working with:

· Direct support to a Global Director and exposure to senior decision-making.

· Opportunity to influence digital transformation across two global functions.

· High visibility role with meaningful impact on systems, analytics, and process improvement.

· Chance to help shape the future of Procurement and REWS digital capabilities.

What you'll need:

· 5–8+ years of experience business intelligence, reporting, systems support, and digital transformation.

· Prior experience supporting Procurement, Supply Chain, REWS, Finance, or transformation teams is highly desirable.

· Experience working with global stakeholders and complex datasets in a matrix environment.

· Exposure to system implementation, process improvement, or digital transformation programs is an advantage.

· Strong understanding of Procurement systems and digital workflows.

· Ability to interpret business requirements and support solution development.

· Strong data review and validation skills, with the ability to identify issues and inconsistencies.

· Comfortable learning new systems quickly and adapting to changing business needs.

· Solid understanding of:

· Procurement digital landscape

· ERP and source-to-contract processes

· Basic financial concepts such as GLs, cost centres, and budgets

· REWS or portfolio-related metrics, where applicable

· Strong communication skills, with the ability to explain technical information in a clear and business-friendly way.

· Excellent stakeholder management and collaboration skills.

· Highly organized, with the ability to prioritize and manage multiple requests effectively.

· Proactive, curious, and solutions oriented.

· Strong sense of ownership and accountability.

· Comfortable working in a global, fast-moving, and highly visible environment.

Who you are: