Supervisor - Billing - US

1. → Team Supervision & Leadership

• →Lead, mentor, and evaluate a team of OTC Billing Specialists.
• →Set daily, weekly, and monthly performance targets (KPIs) for the billing team and monitor progress.
• →Standardize training materials and ensure the team is cross-trained on various OTC workflows and customer portfolios.

1. → Order-to-Cash Billing Operations

• →Oversee the end-to-end billing workflow, ensuring sales orders, contracts, and shipping/delivery data are accurately converted into customer invoices.
• →Review and approve high-value invoices, credit/debit memos, manual adjustments, and cancellations.
• →Ensure tight integration and communication between the billing team, Order Management (Customer Service), Credit/Collections, and Cash Application.
• →Manage customer-specific billing requirements

1. → Dispute Management & Customer Relations

• →Serve as the escalation point for complex billing disputes, price discrepancies, and tax issues.
• →Work closely with the Collections to resolve root causes of billing-related payment delays, minimizing Days Sales Outstanding (DSO).
• →Ensure timely resolution of customer queries regarding invoices and statements.

1. → Compliance, Reporting & Month-End Close

• →Oversee month-end close activities for the billing ledger, ensuring all revenue-generating activities for the period are billed and posted.
• →Perform reconciliations between order management systems and the general ledger (GL).
• →Generate and present key OTC metrics (e.g., Billing Accuracy, Invoice Cycle Time, Unbilled Revenue, Credit Memo volume).
• →Maintain strict adherence to internal controls (SOX compliance) regarding revenue recognition, pricing approvals, and credit memo issuance.

1. → System & Process Optimization

• →Drive continuous improvement initiatives to automate manual billing processes and reduce billing errors.
• →Collaborate with IT and OTC Systems teams to test and implement ERP system enhancements

• Shift – 6.30PM Onwards (WFO)
• Location: Vikhroli, Mumbai
• Minimum 13-15 years of experiencing in Billing team
• Strong Team handling experience
• Preferred experience in SSC/Media/Advertising
• Strong communication skills for negotiation & reconciliation
• Self-motivated
• Flexible attitude to achieve results.
• Calm under pressure.

Who you are: