Workday PSA Consultant

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

·       Enable cost-effective transformation and operational efficiency

·       Accelerate adoption of AI, data, and digital platforms

·       Ensure consistent delivery of value and benefits across all agencies and markets

·       Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

In this role you will be a member of the Workday Services team supporting and enhancing our existing Workday deployment, this role will grow as we further deploy and expand our Workday PSA and integrated applications for both coverage geographically and capability.

Reporting to the Workday PSA Senior Consultant this role is responsible for providing a world class level of technical and process knowledge to support issues as they arise and lead the solution development and deployment of enhancements enabling our users to drive more value from our Workday solution.

Working hand in hand with the wider Workday Services team and our AMS partner you will build relationships with our process owners, SSC and stakeholders as a source of expertise and support in Workday PSA and integrated applications (Zimit, Monday.com).

The Workday Services team provides the post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP.

What you'll be doing:

• Resolve assigned incidents and service requests for Workday PSA and integrated applications, including L2/L3 tickets and support escalations
• Configure Workday PSA features based on defined requirements, working under guidance from senior team members where needed
• Assist in functional testing activities, including test case execution and defect tracking
• Collaborate with cross-functional Workday teams to support end-to-end solution delivery
• Maintain expertise on new functionality/features/capabilities in Workday and wider industry/PSA/technology trends
• Safeguard global design standards and principles against competing requests for change
• Make recommendations for continuous improvement including using technologies such as AI and RPA

What you'll need:

• ERP support experience and ability to manage workload and prioritize effectively to meet customer expectations
• Outstanding understanding of professional services processes (Project Accounting, CPQ, P2P, O2C, Billing Schedule, Revenue Schedule) and systems in a global organisation, Workday PSA experience a bonus
• Develop trusted relationships with key stakeholders in IT and cross the wider WPP business, investing time to understand their needs, and helping to breakdown any siloes or resistance to deliver desired business outcomes
• Creative solutioning and strong problem-solving skills
• Excellent interpersonal and communication skills both with technical and non-technical audiences

Who you are: