HR Operations Executive

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

The HR Operations Executive is at the heart of our people experience, owning the end-to-end employee lifecycle from day one to last day. This role takes full accountability for onboarding, offboarding, and confirmation processes, ensuring every touchpoint is seamless, timely, and reflects the WPP Media standard. Beyond lifecycle management, the role covers benefits administration, HRDC submissions, Employment Pass applications, and HR process coordination.

We are looking for someone who is proactive, driven, and genuinely passionate about people operation, stay ahead of deadlines, and bring energy and rigour to everything you touch. If you are growth-oriented and want to build a meaningful career in HR, this is your platform.

1. Work in a dynamic environment alongside the most inspirational and talented people in the media industry.
2. Take on a varied role where no two weeks are the same, with responsibility for key areas of our function and the opportunity to build relationships across all levels.
3. Play a crucial role in ensuring the smooth functioning of the business, delivering impactful work that supports employees and operations.

• Developed a thorough understanding of WPP Media's teams and their functions.
• Started building strong working relationships with key internal stakeholders.
• Managed vendor relationships for employee insurance and benefits administration.
• Independently handled employee and leave-related queries.

• Mastered the administration of confidential master data, staff databases, and HR documentation, ensuring they are audit-ready.
• Taken full ownership of onboarding, offboarding, and confirmation workflows with minimal supervision.
• Built strong, trusting relationships with team members, line managers, and the wider Group.
• Demonstrated independent ownership of HRDC applications, EP case tracking, insurance administration, and employee movement documentation.

• Own the full onboarding experience for new joiners, coordinate pre-boarding paperwork, system access, induction schedules, and Day 1 readiness across all stakeholders.
• Manage the offboarding process end-to-end, including exit documentation, clearance coordination, final pay inputs, and leaver communications.
• Track and administer the confirmation process for all employees on probation issue confirmation letters, follow up with line managers on assessments, and maintain accurate timelines.
• Act as the primary point of contact for employees navigating key lifecycle milestones, ensuring a consistent and positive experience at every stage.

• Maintain and manage accurate HR records, including new hires, transfers, confirmations, terminations, and job classification changes.
• Prepare and issue employee movement, confirmation, and other HR-related letters promptly and accurately.
• Administer and update organisational charts, training databases, and employee master lists.
• Ensure HR documentation and processes comply with company policies and audit standards.

• Support the preparation and submission of Employment Pass applications and renewals, coordinating with relevant authorities and internal stakeholders.
• Track EP timelines, maintain accurate case records, and proactively flag upcoming renewals or compliance requirements.
• Liaise with immigration consultants or MDEC where applicable, ensuring all documentation is complete and submissions are on time.

• Maintain employee data accuracy in HR systems and records.
• Support HR reporting, internal audits, and data-driven initiatives.
• Contribute to continuous improvement of HR processes, documentation, and employee experience.
• Undertake any other HR tasks as and when required.

• Bachelor's Degree in Human Resource Management, Business Administration, or a related field.
• Atleast 1 year of hands-on experience in HR Operations or HR Administration.
• Demonstrable experience managing onboarding, offboarding, and probation confirmation processes.
• Proficiency in Microsoft Office, particularly Excel; familiarity with HRIS systems is a plus.
• Prior experience in a media agency or fast-paced multinational environment is advantageous.

• Experience with HRDC (formerly HRDF) applications, claims, and compliance. You know the process and can run it independently.
• Exposure to Employment Pass applications and Malaysian immigration processes, including ESD-track submissions.

• On top of things. You track deadlines before they become problems and keep all moving parts organised without being prompted.
• Quick on your feet. You think clearly under pressure, adapt fast, and find solutions rather than waiting for direction.
• A results-driven executor. You follow through, close the loop, and take ownership of everything in your remit.
• Passionate about people operations. You understand that HR touches every person in the organisation and you take that seriously.
• Growth-oriented. You actively seek to learn, improve processes, and build your own expertise as the business evolves.
• You believe HR can and should be done exceptionally well, and you hold yourself to that standard every day.
• High sense of ownership and accountability. You treat every task as your own, see it through to completion, and never let things fall through the cracks.
• Trustworthy and discreet. You handle sensitive and confidential information with the professionalism it demands.