Regional Operations Director

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

The APAC Operations Director will focus on six areas, working continuously with OpenDoor leaders to ensure success across each aspect for OpenDoor in APAC.

• Own the APAC financial operations strategy, driving improvements in financial health, controls, accuracy, and process compliance across all markets.
• Establish governance frameworks and performance standards across billing, revenue recognition, PO management, commission reconciliation, and financial reporting processes.
• Partner with Global Commercial and FinOps teams to ensure consistent adoption of global standards, controls, and SOX requirements across APAC.
• Lead resolution of significant financial operational risks, trends, and recurring process failures.

• Own the regional operational improvement roadmap, identifying opportunities to simplify, standardise, automate, and scale operational processes.
• Ensure operational processes remain fit for purpose and aligned to evolving business and client requirements.
• Sponsor cross-functional initiatives that improve efficiency, reduce operational risk, and strengthen governance.
• Act as the regional escalation point for complex operational challenges requiring structural or process change.

• Establish and monitor operational performance measures across APAC, including financial compliance, workflow adoption, PBR performance, and operational service quality.
• Lead regional operational reviews, ensuring actions, risks, and opportunities are actively managed and resolved.
• Drive accountability for adherence to agreed operational standards, policies, and ways of working.
• Provide operational performance reporting and insights to regional and global leadership teams.

• Lead APAC participation in global transformation programmes, operational initiatives, and platform deployments.
• Prioritise and oversee regional operational projects, ensuring alignment with business objectives and strategic priorities.
• Coordinate cross-market delivery of operational change programmes and process improvements.
• Ensure project outcomes are effectively embedded into business-as-usual operations.

• Partner with market and regional leaders to identify capability gaps, onboarding requirements, and opportunities to improve operational maturity.
• Support implementation of consistent onboarding, role clarity, and operational standards across markets.
• Build strong relationships with regional stakeholders to ensure Operations remains aligned to business needs while maintaining global consistency.

• Lead and develop the APAC Operations team, setting clear priorities, objectives, and performance expectations.
• Coach and support team members to build capability, drive accountability, and encourage continuous improvement.
• Allocate resources and workload to ensure effective delivery against regional and global priorities.
• Foster a collaborative, high-performing team culture focused on operational excellence and stakeholder partnership.

• Strong experience in media, business operations, financial operations, or operational leadership roles.
• Good understanding of media agency functions, delivery models, and financial processes.
• Proven track record of driving operational improvement, transformation, and organisational change.
• Experience implementing governance frameworks, controls, and performance management processes.
• Strong stakeholder management skills, with the ability to influence and challenge senior leaders.
• Excellent project and programme management capabilities.
• Outstanding communication, relationship-building, and problem-solving skills.
• Experience leading and developing high-performing teams in a fast-paced, matrixed environment.