Associate IT Helpdesk Engineer

We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer to join our global IT Helpdesk team in Bangalore. This is an excellent opportunity for recent graduates or early-career professionals to launch their IT career in a dynamic, international environment. In this role, you will serve as a foundational pillar of support for Wrike employees worldwide, ensuring our global workforce has the seamless technology experience they need to drive Wrike’s success.

• First-Line Champion: Serve as the primary point of contact for IT support requests via our ticketing system, providing friendly, empathetic, and effective technical assistance.
• System Reliability: Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices to minimize employee downtime.
• Lifecycle Management: Support smooth employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns.
• Asset & Space Readiness: Maintain an accurate IT asset inventory and provide vital AV support for Zoom rooms to ensure flawless video conferencing and hybrid collaboration.

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (recent graduates are highly encouraged to apply!).
• OS Knowledge: A solid foundational understanding of both Windows and MacOS operating systems.
• Networking Basics: Familiarity with core networking concepts such as TCP/IP, DNS, and DHCP.
• Communication & Mindset: Excellent written and verbal communication skills in English, paired with a customer-first mindset built on patience and empathy.
• Execution Skills: Strong problem-solving abilities, sharp attention to detail, and the organizational skills required to prioritize tasks effectively in a team environment.

• Previous internship or part-time experience in an IT support or helpdesk environment.
• Basic hands-on exposure to Office 365, Google Workspace, or modern ticketing systems.
• A proactive approach to self-improvement, a healthy dose of curiosity, and the ability to remain calm under pressure.

You will join our collaborative, global IT Helpdesk team, working alongside experienced IT professionals who are dedicated to mutual growth. This role offers a supportive environment featuring a core training program and direct mentorship designed to get you up to speed. You will collaborate daily with global team members, cross-functional partners, and employees worldwide to tackle technical challenges together.

We operate in a fast-paced, modern, and tech-forward environment that prioritizes continuous learning and professional development. What sets this role apart from competitors is the immediate, hands-on exposure you will get to enterprise-level infrastructure and cutting-edge tools.

As part of your day-to-day, you will gain deep experience working with:

• Device Management: Jamf (Mac) and Microsoft Endpoint Manager / Intune (Windows)
• Identity & Access: Okta
• Productivity Suites: Office 365 and Google Workspace
• Collaboration & AV: Zoom and modern AV equipment
• Service Management: Enterprise-level IT service management tools

• Recruiter Screening - 30 Mins (face to face interview)
• Department Interview - 60 Mins (face to face interview)
• Additional Interview - 60 mins (virtual interview)
• Final Interview - 60 mins (face to face interview)

Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.

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We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.