Customer Success Engineer

Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike’s capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management.

 

• Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
• Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
• Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
• Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
• Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
• Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
• Manage complex customer engagements and deliver high-touch technical and strategic support
• Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
• Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams

 

• 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
• Proven technical expertise, including experience building integrations between platforms
• Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
• Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
• Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
• Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
• A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)

 

• Experience working with enterprise-level customers and managing complex stakeholder environments
• Ability to combine technical depth with strategic business thinking
• Confidence presenting to executive audiences and influencing decision-making
• Experience supporting product adoption, workflow optimization, and customer enablement programs
• A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs

 

You will work closely with customers as well as cross-functional internal partners, including Account Managers, Customer Success Managers, and other customer-facing teams. This role sits at the intersection of technical consulting, customer success, and strategic account support, making collaboration a key part of day-to-day success.

 

This is a highly collaborative and customer-facing role that requires strong communication, strategic thinking, and technical problem-solving. You will partner closely with internal teams while managing multiple customer engagements and helping customers unlock value through workflows, AI, integrations, automation, and best practices. Wrike offers a fast-paced environment where continuous learning, customer focus, and cross-functional teamwork are highly valued.

 

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful.