Infusion Access & Authorization Coordinator

Bingham Healthcare is seeking a compassionate, organized, and detail-oriented Infusion Access & Authorization Coordinator to join our growing Oncology and Infusion Services team.

This position plays a critical role in helping patients access timely cancer treatments, infusion therapies, and specialized care. As the primary administrative liaison for our Oncology and Infusion Center, you'll serve as a vital connection between patients, providers, insurance companies, pharmacies, and clinical staff.

If you enjoy helping people, solving problems, coordinating complex processes, and making a meaningful impact behind the scenes, this is an opportunity to build a rewarding career while supporting patients during some of the most important moments of their lives.

At Bingham Healthcare, we believe exceptional patient care starts with exceptional people. Our employees are valued members of a collaborative healthcare team dedicated to improving the lives of patients and families throughout Southeast Idaho.

We foster a culture of compassion, teamwork, professionalism, and continuous growth. Every employee—whether clinical or non-clinical—plays an important role in our mission to provide exceptional healthcare close to home.

✔ Meaningful Work That Makes a Difference
✔ Supportive and Collaborative Team Environment
✔ Opportunities for Professional Growth
✔ Mission-Driven Healthcare Organization
✔ Strong Leadership Support
✔ Positive Workplace Culture Focused on Excellence

The Infusion Access & Authorization Coordinator serves as the primary administrative liaison for the Oncology and Infusion Center, ensuring patients receive timely access to treatments and services.

This role is responsible for coordinating patient scheduling, referrals, insurance verification, benefit eligibility, and prior authorizations for infusion therapies, chemotherapy, biologics, and oncology services. By proactively managing these processes, the coordinator helps prevent treatment delays, reduce authorization denials, and create a seamless experience for patients and providers alike.

• Welcome and assist patients throughout the scheduling and registration process
• Coordinate new and established patient appointments
• Manage infusion scheduling and chair coordination to support efficient patient flow
• Verify demographic and insurance information
• Communicate appointment instructions, preparation requirements, and financial expectations

• Obtain prior authorizations for chemotherapy, biologics, infusion medications, and oncology-related services
• Track authorization status and proactively follow up to prevent treatment delays
• Perform insurance eligibility and benefit verification
• Coordinate referrals with physicians, specialists, and referring offices
• Serve as the primary point of contact for referral partners and outside providers
• Communicate with insurance payers to resolve denials and secure approvals

• Collaborate with nursing, pharmacy, providers, and billing teams to ensure treatment plans align with authorization requirements
• Maintain authorization logs, tracking tools, and patient records
• Assist with medical records requests, correspondence, and documentation
• Support workflow improvements that enhance patient access and operational efficiency

We're seeking someone who is:

✔ Compassionate and patient-focused
✔ Highly organized and detail-oriented
✔ An excellent communicator and relationship builder
✔ Skilled at multitasking and managing competing priorities
✔ Proactive, resourceful, and solution-oriented
✔ Comfortable working in a fast-paced healthcare environment

• Minimum two years of experience in a medical office, hospital-based clinic, or healthcare setting required
• Experience with insurance authorizations, referrals, and patient scheduling required
• Oncology, infusion, chemotherapy, or biologic authorization experience strongly preferred
• Experience with electronic health record systems required (Meditech experience preferred)
• Knowledge of medical terminology, ICD-10, CPT coding, and insurance processes preferred
• Strong customer service, communication, and organizational skills

Every authorization obtained, every referral coordinated, and every appointment scheduled helps ensure patients receive the care they need when they need it most.

As an Infusion Access & Authorization Coordinator, you'll play a direct role in supporting cancer patients, reducing barriers to treatment, and helping deliver exceptional oncology care to our communities.

If you're looking for meaningful work, a supportive team, and a career where your efforts truly matter, we'd love to have you join Bingham Healthcare.