Technical Customer Service Consultant

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

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  Assisting customers with email setups across various mail programs. 

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  Troubleshooting and assisting with email delivery queries and email setups by applying your understanding of various mail access methods like POP and IMAP.

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  Troubleshooting and assisting with web hosting-related queries, by applying your domain knowledge, which would include a high-level understanding of various content management systems, of which WordPress would be an example.   

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  Assisting customers in navigating our hosting control panel. 

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  Offering an extension of after-hours support to our customers on behalf of various technical departments. 

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;

• Communicates with insight and understanding, concisely and clearly;

• Is consistently patient, amicable and responsive in dealing with all people;

• Demonstrates consistent administrative efficiency and accuracy; and

• Is tenacious in pursuing constructive relationship outcomes.

• Has experience working with live chat

• Communication: Written and spoken English;

• Listen and comprehend;

• Convey understanding of concepts, principles and procedures;

• Administrative skills, attention to detail and troubleshooting;

• Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);

• Understanding technical- and business concepts at a high level;

• Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.