Xsolla3mo ago

Product Manager — Customer Feedback & Discovery

CISRemoteFull timemid

Product ManagementProduct ManagerPrincipal Product Manager

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Quick Summary

Overview

About the Role We are looking for a Product Manager to own customer feedback systems and discovery research for the Self-Service team. You will build structured processes for feedback collection while conducting regular partner research to uncover needs and validate priorities.

Key Responsibilities

Feedback Systems: Design and operate structured feedback intake Route actionable items to relevant team members Produce monthly closed-loop reports Customer Discovery: Conduct regular partner interviews Apply jobs-to-be-done methodology to…

Requirements Summary

3+ years of product management experience with a customer research component Demonstrated experience conducting user interviews and synthesizing insights Strong analytical skills for pattern identification Experience designing or operating feedback…

Technical Tools

b2bcustomer-successsaas

About the Role

We are looking for a Product Manager to own customer feedback systems and discovery research for the Self-Service team. You will build structured processes for feedback collection while conducting regular partner research to uncover needs and validate priorities.

This role reports to the Director of Self-Service and works closely with Integration Managers, Customer Success, Support, and Product teams.

Responsibilities

Feedback Systems:

Design and operate structured feedback intake

Route actionable items to relevant team members

Produce monthly closed-loop reports

Customer Discovery:

Conduct regular partner interviews

Apply jobs-to-be-done methodology to understand underlying needs

Map pain points across the partner journey

Validate feature requests and prioritization hypotheses

Document success stories and use cases

Insights & Reporting:

Maintain partner journey friction map

Synthesize feedback themes into prioritization input

Track feedback-to-resolution metrics

Present insights to team and stakeholders

Requirements

3+ years of product management experience with a customer research component

Demonstrated experience conducting user interviews and synthesizing insights

Strong analytical skills for pattern identification

Experience designing or operating feedback programs

Excellent written communication for reports and documentation

Ability to drive action based on evidence

Fluent English

Nice to Have

Experience in B2B SaaS customer research

Background in customer success, support, or voice-of-customer programs

Training in jobs-to-be-done or design thinking methodologies

Gaming industry knowledge

Location & Eligibility

Where is the job

CIS

Remote within a specific region

Who can apply

CIS

Listed under

CIS

Listing Details

Posted: January 30, 2026
First seen: March 26, 2026
Last seen: May 14, 2026

Posting Health

Days active: 49
Repost count: 0
Trust Level: 38%
Scored at: May 14, 2026

Signal breakdown

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Apply for this position

Xsolla

lever

Xsolla is a global video game commerce company that provides developers and publishers with tools and services for funding, marketing, launching, and monetizing games across multiple platforms.

Employees

750

Founded

2005

Domain

Jobs

External application · ~5 min on Xsolla's site

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