Master Control Tech

About Youth Opportunity & Crestview Youth Academy

Youth Opportunity is a nationally recognized leader in residential and behavioral health treatment for at-risk youth. Crestview Youth Academy in Crestview, Florida, is a therapeutic residential treatment program providing trauma-informed care for male youth. The program focuses on mental health and behavioral stabilization, combining evidence-based treatment, education, and enrichment programming to help youth build positive coping skills and prepare for successful community reintegration.

About the Role

The Key Control (Master Control Operator) is responsible for monitoring and controlling facility access, maintaining security, and ensuring the safety of staff, youth, and visitors. This role involves high attention to detail, clear communication, and the ability to work calmly and efficiently in a structured environment.

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% employer match with Immediate Vesting
• Paid time off (PTO) and holidays – earn 4 hours of PTO every pay period
• Free RX delivery on most medications
• Tuition reimbursement and professional development
• Robust Employee Assistance Program
• Supportive, mission-driven work environment

Key Responsibilities

• Monitor and control facility access and ensure security protocols are followed

• Place and answer internal calls, maintaining awareness of staff names, locations, and program routines

• Manage the entrance and exit of visitors, documenting all visitation and off-site movements

• Authorize, monitor, and document youth movement throughout the facility

• Monitor video systems and respond to any security concerns

• Conduct perimeter checks at the beginning and end of each shift

• Communicate emergencies promptly to appropriate staff and leadership

• Log all staff entering and leaving the facility

• Monitor and respond to fence, fire, and security alarms

• Notify supervisor of receipt of paperwork, court orders, or other documentation

• Perform other duties as assigned

Qualifications

• Education: High school diploma or equivalent required

• Experience: Minimum of one year working with at-risk youth or in a control/monitoring role in an institutional or correctional setting

• Skills: Strong decision-making and communication skills; ability to act independently and responsibly in a fast-paced environment

• Other: Must maintain a valid state driver’s license and meet state background check requirements

Physical Demands

• Must be in good physical health and emotionally stable

• Able to actively engage with youth, participate in physical interventions, and transport youth or staff as needed

• Must be free of communicable diseases as defined by the state

• Must pass evaluation of physical techniques and certification exams

Apply Today

If you are passionate about supporting youth and want to make a lasting difference, apply today to join the dedicated team at Crestview Youth Academy, part of Youth Opportunity Investments.

Equal Opportunity Employer:

Youth Opportunity Investments is an equal opportunity employer and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or any other legally protected status.