Order Processor

We are looking for an Order Processor to process and validate customer orders end-to-end in Salesforce (SFDC), NetSuite and YubiKey as a Service (YaaS) Customer Portal ensuring accurate documentation, products, pricing, payment terms, and timely fulfillment. They will act as the operational bridge between Sales, Product, Customer Support and Customer Success, Solutions Engineers, Deals Desk, Finance, Production, Planning, Logistics, Inventory and Fulfillment teams to resolve discrepancies, track shipments, and improve order workflows.

• →Execute accurate entry, validation, and processing of customer purchase orders in SFDC, NetSuite and YaaS; verify products, configuration, pricing, payment terms, and required documentation
• →Partner with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to identify and resolve order issues and exceptions
• →Monitor orders from creation through delivery; following shipping lead times and proactively address delays and provide status updates to internal teams
• →Manage purchase order lifecycle and returns process according to company guidelines
• →Handle inbound order-related support requests to maintain a positive customer experience
• →Create and maintain Standard Operating Procedures and detailed Work Instructions to standardize processes
• →Identify workflow bottlenecks and implement process improvements to increase team efficiency
• →Provide timely status updates and escalate issues to the Sr. Manager, Order Management — US

• Minimum 2 years in a similar order processing, order management, or operations role. Prior experience working collaboratively with Sales, Finance, Customer Support and Logistics teams
• Proficient with NetSuite, SalesForce, SFDC Service Cloud, and Magento and Stripe
• Proficient with Office/G‑Suite apps (Docs, Sheets, Slides)
• Demonstrated ability to document SOPs and implement process improvements
• Detail‑oriented, methodical, service‑minded, strong problem‑solving skills, and a desire to learn
• Excellent written and verbal communication
• Must be located in the San Francisco Bay Area and able to report onsite to the Santa Clara, CA office five days a week

U.S. benefits designed for your overall well-being:

Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.

As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.