Senior Order Processor

Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. Publicly traded on Nasdaq Stockholm with headquarters in Sweden, the US, and Singapore, we protect everyone from everyday consumers to global enterprises with modern, phishing-resistant authentication.

We are looking for a Senior Order Processor to process and validate customer orders end-to-end in Salesforce (SFDC), NetSuite and YubiKey as a Service (YaaS) Customer Portal ensuring accurate documentation, products, pricing, payment terms, and timely fulfillment. They will drive operational alignment and take the lead in bridging  Sales, Product, Customer Support and Customer Success, Solutions Engineers, Deals Desk, Finance, Production, Planning, Logistics, Inventory and Fulfillment teams to resolve discrepancies, track shipments, and improve order workflows. 

The ideal candidate should also look at existing manual, multi-step operations and actively analyze how to transition them into seamless, automated flows. You will act as both a reliable operational anchor and a continuous improvement partner - collaborating across Sales, Finance, and Systems teams to turn high-touch, tribal-knowledge procedures into predictable, automated, and scalable business processes.

• →Drive the end-to-end execution and complex processing of customer purchase orders in SFDC, NetSuite and YaaS; taking ownership of accuracy in verifying product configuration, pricing, payment terms, and required compliance documentation
• →Serve as the operational lead in cross-functional partnerships with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to resolve complex order exceptions and issues
• →Take ownership of the order lifecycle from creation through delivery; following shipping lead times and proactively address delays and provide status updates to internal teams
• →Manage purchase order lifecycle and returns process according to company guidelines while identifying areas for policy optimization
• →Handle inbound order-related support requests to maintain a positive customer experience
• →Spearhead the creation, implementation, and continuous evolution of Standard Operating Procedures (SOPs) and detailed Work Instructions to drive process standardization across the various teams
• →Take the lead in identifying workflow bottlenecks and drive the implementation of process improvements to increase overall team efficiency by translating repetitive, rules-based human tasks into structured data requirements and deterministic logic and process maps, preparing them for automation or programmatic integration
• →Provide timely status updates and escalate issues to the Sr. Manager, Order Management — US

• Minimum 5 years in a similar order processing, order management, or operations role with demonstrated success in actively transitioning complex, manual operational pipelines into automated or low-touch systems
• Prior experience working collaboratively with Sales, Finance, Customer Support and Logistics teams with exceptional ability to deconstruct a highly manual, multi-step process into logical, sequential rules suitable for future automation
• Proficient with NetSuite, SalesForce, SFDC Service Cloud, and Magento and Stripe with a deep understanding of relational data and how information syncs across primary business systems (such as CRMs, ERPs, and billing engines) via automated channels
• Proficient with Office/G‑Suite apps (Docs, Sheets, Slides)
• Demonstrated ability to document SOPs and implement process improvements, and take initiative to lead cross-functional projects without formal supervisory authority
• Must be located in the San Francisco Bay Area and able to report onsite to the Santa Clara, CA office five days a week

U.S. benefits designed for your overall well-being:

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