Load Coverage Representative

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are looking for a proactive and detail-oriented Load Coverage Representative (CSR) to join our logistics team.

The ideal candidate has experience handling day-to-day brokerage operations and can confidently manage carrier communication, load coverage, and shipment tracking in a fast-paced environment.

This role is heavily operations-focused and requires strong communication, negotiation, and multitasking skills.

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  Book loads with carriers and ensure timely freight coverage

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  Negotiate rates with carriers while maintaining company profitability goals

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  Send and manage rate confirmations accurately and on time

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  Follow up with drivers and dispatchers to track shipment ETAs and load status updates

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  Communicate proactively with carriers regarding pickups, deliveries, delays, and issues

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  Maintain accurate load updates and shipment information in the TMS

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  Work closely with internal operations and sales teams to ensure smooth execution

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  Build and maintain strong relationships with carriers and transportation partners

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  Handle day-to-day operational tasks related to freight movement and carrier management

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  Support Track & Trace (T&T) responsibilities, including monitoring shipments in transit, updating statuses, and escalating issues when necessary

We will provide full training on our internal processes and systems, including:

• TAI Cloud

• HubSpot

• Parade

• Internal TMS guidelines

• Other logistics and communication tools used by the team

• Previous experience in carrier sales, freight brokerage, or logistics operations

• Experience handling daily freight operations and shipment coordination

• Strong negotiation and communication skills

• Ability to multitask and manage multiple loads simultaneously

• Detail-oriented with strong organizational skills

• Comfortable working in a fast-paced environment

• Experience with TMS systems or logistics software is a plus

• English proficiency required

Working conditions:

• Working schedule: Monday – Friday, 8:00 AM – 5:00 PM CST

• Work mode - hybrid/remote

• Competitive Salary in USD

• 10+ business days of paid time off

• Equipment provided

• A supportive team

• Remote eligibility

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.