E-Commerce Merchandiser

Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we’ve grown into a global brand with over 51 million pairs of glasses sold — and counting!

Based in the San Francisco Bay Area, we're proud to be the Official Eyewear of the San Francisco 49ers, Boston Celtics, Monster Jam, Ghost Gaming, TSM, Major League Pickleball and more. We've also partnered with tastemakers and designers like Chase Stokes, Jrue Holiday, and George and Claire Kittle to bring our brand to life in bold, meaningful ways.

Innovation is at the heart of everything we do at Zenni — from our revolutionary EyeQLenz™ with Zenni ID Guard™  glasses to our cutting-edge VR Vision Screener, we're constantly exploring new ways to improve vision and enhance lives. For more information, please visit zenni.com/press.

As an E-commerce Merchandiser, you will be responsible for understanding user behavior through the lens of data to optimize the customer facing experience by utilizing merchandising best practices to manage the presentation on our ecommerce platform. You will work closely with cross-functional teams, including marketing, creative, and product development to ensure our website offers a seamless shopping experience that drives conversion and revenue growth. You will also be responsible for analyzing data and market trends to optimize our product assortment and make informed business decisions. This role will be reporting to the Manager, E-Commerce Merchandising.

• →Strategy: develop and execute ecommerce merchandising strategies and tactics that align with company objectives and goals.
• →Supporting A/B testing: propose and QA test variants in support of merchandising tests; document results and compile findings for review.
• →Content Management: manage day-to-day content updates including banners, product placements, and promotional modules.
• →Utilize: web analytics tools to track and measure the effectiveness of ecommerce merchandising strategies and make data-driven decisions. 
  
  • →Algolia (eg. pinning/boosting/burying) and submits PLP sort/content update/etc requests through JIRA and ClickUp. 
• →Report: merchandising performance reporting across categories, surfacing trends, and recommendations
• →Conducting: regular analysis of sales performance, customer behavior, and market trends to optimize product assortment and improve customer experience.
• →Manage: the ecommerce product catalog, including product optimization, categorization, and attribution.
• →Collaborate: with cross-functional teams to develop and execute promotions, campaigns, and site merchandising tactics that drive conversion and revenue growth.
• →Monitor: competitive landscape and industry trends to identify opportunities for growth and improvement.
• →Partnership: with the product team to ensure website content and product information is accurate and up to date.

• 3+ years of experience in ecommerce merchandising
• Strong analytical skills and ability to interpret data to make informed decisions
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Experience with ecommerce platforms and web analytics tools such as Google Analytics, ContentSquare, merchandising tools like Algolia, or Bloomreach, ClickUp (or something similar) 
• Knowledge of SEO best practices and how to optimize website content for search engines
• Ability to manage multiple projects simultaneously and prioritize tasks based on business objectives
• Strong attention to detail and organizational skills
  
  

• Bachelor's degree in marketing, business, or related field
• Experience preferably in retail or consumer goods environment
• Passion for ecommerce and staying up to date with industry trends and best practices
  
  

We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications.

Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.