Associate HRBP Coordinator

Zenni pioneered the online eyewear industry in 2003 with a mission to make eyewear affordable and accessible for everyone. With complete prescription pairs starting under $10, Zenni offers adults and children the freedom to see clearly and express themselves through a wide selection of high-quality prescription glasses, sunglasses, protective eyewear, and non-prescription frames - curated with fashion, function, and style in mind. 

Based in the San Francisco Bay Area, Zenni has redefined the traditional retail model, emerging as the premier destination for online eyewear in the United States while surpassing 70 million frames sold globally.

Zenni is proud to be the Official Eyewear of the San Francisco 49ers, Columbus Crew, Monster Jam, WWE, Team Liquid, and more. Zenni has collaborated with designers and tastemakers on exclusive collections, including Chase Stokes and George and Claire Kittle. For more information, visit zenni.com.

The Associate HRBP Coordinator is responsible for providing frontline human resources support during weekend shifts at our Ohio lab operations. This role serves as the primary contact for employees and leaders on the weekend shift, ensuring consistent delivery of People programs, policy guidance, and processes during non-traditional business hours. This position reports to the Senior HR Business Partner and works closely with operational leaders to support a high-performing, employee-centered workplace.

Employee Relations & Employee Experience

• →Serve as the primary onsite People contact for weekend employees and leaders
• →Respond to employee questions related to policies, benefits, attendance, payroll, leaves, and workplace concerns
• →Support employee relations matters by gathering facts, documenting concerns, and escalating to the Sr. HRBP as appropriate
• →Help foster a positive and inclusive work environment through employee engagement and recognition efforts and promoting company culture and values
• →Collaborate with Talent Acquisition and Employee Experience teams to support employee experiences for weekend hires as needed (i.e. onboarding, etc.)

 People Operations & Administration

• →Maintain accurate employee records by following documentation procedures and processing HR transactions in HR systems in a timely manner ensuring alignment with cross-functional partners
• →Assist with leave of absence administration, reasonable accommodation, leave documentation, and employee follow-up
• →Maintain documentation related to attendance, employee concerns, and operational trends 
• →Distribute People-related communications as needed

Compliance & Risk Management

• →Ensure consistent application of company policies and procedures
• →Support investigations related to employee concerns when needed
• →Escalate urgent employee relations, compliance, or workplace safety issues promptly to the Sr. HRBP as appropriate
• →Maintain compliance with federal, state, local employment laws and regulations, and company policies

Manager & Operational Continuity

• →Provide clear weekend handoffs to the Sr. HRBP at the close of each weekend shift
• →Track recurring employee concerns, trends, and operational risks to proactively identify solutions

Required:

• Ability to work independently and make sound decisions in real-time with limited oversight during non-traditional hours
• Comfortable walking production/distribution floors and engaging directly with employees in operational environments
• Self-motivated and ready to contribute from day one, with a willingness to take initiative and learn quickly in a fast-paced environment
• Strong interpersonal, conflict resolution, and communication skills
• Ability to handle sensitive and confidential information with discretion
• Understands the pace and demands of operational environments and can balance employee support with business continuity needs.

Preferred:

• 1–2 years of experience in HR, employee relations, or workforce support roles
• Knowledge of labor laws, employment practices, and workplace policies
• Proficiency in Google Workspace and HRIS platforms such as RipplingExperience supporting multi-shift operations or weekend workforce populations in a fast-paced or high-volume environment
• Knowledge of leave administration, workers’ compensation, ADA accommodations, or FMLA processes
• Experience supporting employee engagement initiatives in frontline environments
• Experience supporting hourly shift-based, manufacturing, distribution, warehouse, retail, or high-volume operational environments preferred

• Strong organizational, problem-solving, and critical thinking skills
• Handles sensitive employee matters with confidentiality 
• High level of professionalism and integrity
• Ability to prioritize and manage multiple tasks simultaneously with high attention to detail and follow through
• Collaborative mindset with a customer-service approach to HR
• Adaptable to change, and remains calm under pressure
• Able to communicate clearly across employee populations, managers, and corporate teams

We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications.

Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.