Outbound Sales Development Representative (SaaS software)

As an Outbound SDR, you will primarily handle incoming sales inquiries via phone calls and chat, and assist in qualifying prospects for our software solutions. This role will also involve occasional coverage for other inbound SDRs who are out of office. The ideal candidate will be organized, detail-oriented, and adept at multitasking in a fast-paced environment. Prior customer service experience is essential for success in this role.

• Respond promptly and professionally to inbound sales inquiries via phone calls and chat.
• Engage with prospects to understand their needs and qualify them as potential customers.
• Schedule product demonstrations and meetings with Account Executives (AEs) and Solution Engineers (SEs) based on prospect interest and qualification.
• Maintain accurate records of interactions and sales activities using our CRM system (e.g., Salesforce).
• Collaborate effectively with the sales team to ensure smooth handoffs and transitions for qualified leads.
• Occasionally cover for other inbound SDRs during absences or peak times.
• Meet quarterly quota targets for qualified demos completed.

• Previous experience in a customer service or sales support role is required.
• Strong communication skills, both verbal and written.
• Excellent organizational and time management skills; ability to prioritize tasks effectively.
• Tech-savvy with a good understanding of software applications and the ability to learn new technologies quickly.
• Ability to work independently and as part of a team in a fast-paced, collaborative environment.
• Attention to detail and a commitment to accuracy in maintaining records and managing customer interactions.
• Flexibility to adapt to changing priorities and business needs.

• Bachelor’s degree preferred or equivalent practical experience.
• Proven track record in customer service, sales support, or a related field.