Field Service Technician French regions

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  Provide field service support, troubleshooting and diagnostic guidance in a pleasant, professional, courteous and timely manner to adequately resolve dealers’ issues.

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  Conduct onsite repairs and support maintenance activities.

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  Provide technical training to the dealer network and deliver your feedback to further improve technical training material.

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  Write service reports and record details of interactions with partners in our Salesforce CRM system and your weekly report.

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  Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner.

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  Proactively communicate with colleagues in the office and in the field to ensure service standards are met and dealer satisfaction is maintained.

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  Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms.

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  Help improve diagnostic tools and capabilities by providing detailed feedback from the field.

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  Accurately document diagnostic procedures and repair actions for difficult or exceptional fault cases.

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  Identify and document quality issues with a high level of quality awareness.

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  Where necessary, draft, translate and review service bulletins or service instructions.

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  Partner Portal guidance and onsite support with warranty administration processes.

• Superior studies on automotive / motorcycle: Mechanical / Electrical with at least 5 years of relevant experience in fieldwork.

• Native French, Proficient in English. Other languages are a plus.

• Certified to work on high-voltage systems is a plus.

• Proficiency with computer applications, including Microsoft Office and Atlassian platforms.

• Experienced user of industrial-standard electronic test devices, instruments and tools.

• In-depth understanding of motorcycles, automobiles or electric vehicles are highly beneficial.

• Must be able to demonstrate proficiency with a computer including handling diagnostic tools and configuring systems with new software.

• Must have strong interpersonal and communication skills - verbal and written in English is required. Other languages are a plus.

• Practical and hands-on.

• Must be customer-focused and service-oriented.

• Strong technical and electrical skills.

• Basic mechanical and motorcycle repair skills are necessary.

• Knowledge of relevant applications such as SAP, Salesforce and Atlassian is preferred.

• A wide degree of creativity, stress tolerance and latitude is expected.

• Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions.

• Independent, flexible, assured and customer-oriented attitude.

• Ability to carry responsibility and withstand pressure.

• Willingness to travel to EU regions.

• Working on the filed and remote from home.

Passion for motorcycles and/or affinity with Electric Vehicles are advantageous.