Associate Product Operations Manager

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

We’re building a next-generation Product Operations function to help our growing organization scale efficiently — and we’re looking for an ambitious, detail-oriented Associate Product Operations Manager to be part of this journey.

As an early member of the Product Ops team, you will play a critical role in designing scalable workflows, embedding AI-driven efficiencies, and enabling high-velocity product development. You’ll work at the intersection of Product, Engineering, and AI, helping teams operate smarter through automation, structured processes, and intelligent tooling.

• Partner with Product, Engineering, and AI teams to design, document, and optimize product development workflows.
• Identify repetitive/manual processes and implement workflow automation using AI and collaboration tools and integrations.
• Contribute to building AI-powered operational use cases (e.g., automated reporting, requirement summarization, sprint insights, ticket classification).
• Support implementation of frameworks across:
  • Roadmap planning
  • Sprint Cycles
  • Release Management
  • Product Reviews
• Continuously improve processes to enhance speed, quality, and scalability.

• Support and optimize the end-to-end product lifecycle in an Agile environment.
• Work closely with Product Managers to improve planning, prioritization, and execution hygiene.

• Collect and organize product metrics and performance data Build dashboards and reporting systems to track:
  • Product Performance
  • Project Status
  • Operational KPIs
• Assist in tracking and communicating progress toward key product and business goal

• Act as a connector between Product, Engineering, AI/ML, and GTM teams.
• Collaborate on AI solutioning and tooling initiatives to improve product operations.
• Facilitate alignment, maintain documentation, and ensure accountability across teams.

• Help manage and optimize core product management and collaboration tools (e.g., Jira, Airtable, Confluence) and AI productivity tools (e.g., LLM-based assistants, automation platforms)
• Ensure data integrity, process compliance, and scalable tool usage.
• Research, evaluate and implement new tools to improve efficiency and automation maturity.
• Support the rollout of new tools, systems, and processes across the organization.

• Bachelor’s/Master’s degree in Business, Engineering, Information Systems, or related field.
• 3–4 years of experience in Product Operations, Business Operations, or Process Improvement roles.
• Strong understanding of:
  • Product lifecycle in Agile environments
  • Workflow automation concepts and tools
• Hands-on or working knowledge of:
  • AI tools (e.g., ChatGPT, Claude, automation tools, AI copilots
  • AI use cases in product or business workflows
• Experience collaborating with Product, Engineering, and/or AI teams.
• Hands on with tools like Jira, Airtable, Confluence.
• Strong analytical, problem-solving, and documentation skills.
• Excellent written and verbal communication.
• A proactive mindset — eager to take ownership and learn in a fast-paced, evolving environment.
• Experience working in or with technology-driven organizations.

• Hands-on experience building automation workflows (Zapier, Make, APIs, scripts, etc.).
• Experience in AI implementation within business or product workflows.
• Exposure to product analytics tools (e.g., Pendo, Mixpanel, Amplitude).
• Understanding of data structures, APIs, or system integrations.

• Highly collaborative and comfortable working across multiple teams and functions.
• Curious, data-driven, and eager to experiment with new systems or workflows.
• Strong sense of ownership and accountability.
• Adaptable to change and comfortable in a startup or fast-growth environment.

• Shape the foundation of a fast-growing Product Operations team and have a lasting impact on how the company scales.
• Gain exposure to all parts of the product lifecycle — from strategy and execution to launch and iteration.
• Work closely with Product, Engineering, and Leadership on high-visibility initiatives.

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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