Enterprise Issue & Incident Risk Partner

• 5+ years of experience in operational risk, enterprise risk management, issue management, incident management, compliance, audit, or a related second-line risk function within a regulated environment. 
• Support second-line oversight and challenge throughout the issue and incident lifecycle, ensuring alignment with Group Risk standards and governance requirements.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office.

Join us to drive second-line oversight and challenge of Zip's enterprise issue and incident management framework, partnering with business stakeholders and regional risk teams to drive effective incident analysis, root cause identification, remediation oversight, lessons learned, and governance reporting that strengthens the organization's overall risk and control environment.

Enterprise Risk Management partners with stakeholders across Zip to strengthen risk management practices, provide independent oversight, and enhance organizational resilience. We help the business identify, assess, and respond to issues, incidents, and emerging risks while driving continuous improvement across the risk and control environment. Our team succeeds through curiosity, collaboration, thoughtful challenge, and a commitment to turning insights into meaningful action that supports sustainable growth.

• Support business stakeholders and regional risk colleagues to strengthen and mature Zip’s enterprise issue and incident management framework.
• Support second-line oversight and challenge throughout the issue and incident lifecycle, ensuring alignment with Group Risk standards and governance requirements.
• Review, assess, and challenge incident classifications, impact assessments, root cause analyses, and remediation plans to support consistent enterprise-wide practices.
• Facilitate timely escalation of material incidents and emerging risk themes to senior leadership and governance forums.
• Analyze incident trends, control failures, and recurring themes and provide insights to identify systemic risks and opportunities for control enhancement.
• Support incident investigations, ensuring root causes are appropriately identified and documented, and corrective actions address underlying risk drivers.
• Monitor remediation activities through closure, providing independent challenge and validation of action effectiveness.
• Lead and coordinate post-incident reviews and lessons learned activities to drive continuous improvement across processes, controls, and risk management practices.
• Develop and enhance management information, metrics, and governance reporting that provide meaningful insight into issue and incident trends, remediation progress, and risk exposure.
• Leverage AI-enabled tools and data analysis techniques to support incident investigations, identify emerging risk themes, and improve the quality and efficiency of risk reporting.
• Evaluate opportunities to enhance issue and incident management processes through automation, analytics, and responsible use of AI-powered productivity tools.

• 5+ years of experience in operational risk, enterprise risk management, issue management, incident management, compliance, audit, or a related second-line risk function within a regulated environment.
• Demonstrated experience managing or overseeing issue and incident management frameworks, including root cause analysis, remediation oversight, and lessons learned activities.
• Strong understanding of enterprise risk management frameworks and core risk disciplines, including RCSAs, risk appetite frameworks, risk taxonomy, controls assessment, and governance reporting.
• Experience conducting incident reviews, investigations, and control failure analysis with the ability to identify underlying systemic risks.
• Proven ability to provide effective challenges and influence stakeholders across all levels of the organization.
• Experience developing risk reporting, key risk indicators, and governance materials for senior management and executive committees.
• Strong analytical and problem-solving capabilities with the ability to synthesize complex information into actionable insights.
• Experience working across multiple business functions and regions in a fast-paced and evolving environment.
• Demonstrated ability to effectively use AI-powered productivity and analysis tools to improve research, reporting, documentation, and operational efficiency.
• Curiosity and willingness to adopt emerging technologies, including AI-enabled solutions, while applying appropriate risk management and governance considerations.
• Experience using data analytics, automation, or AI-assisted tools to support risk analysis, investigations, reporting, or decision-making is preferred.
• Clear alignment with Zip’s core values

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is 92k - $125k. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program. #LI-Remote

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