Senior Manager, Corporate IT

• Senior technology leader with expertise across Corporate IT, workplace technology, IT operations, identity and access management, and vendor governance

• Lead the technology experience that enables every Zipster to do their best work, shaping the future of workplace technology, automation and AI across ANZ

• Hybrid working model with regular team connection days in our Sydney office

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As Senior Manager, Corporate IT, you will lead the function responsible for delivering secure, reliable and modern technology experiences to Zipsters across Australia and New Zealand. This is an opportunity to shape the strategy, operating model and employee technology experience that powers our business every day.

Combining strategic leadership with hands on operational excellence, you will partner closely with leaders across Technology, Security, People & Culture and Finance to drive innovation, strengthen governance and create technology experiences that help our people do their best work. From workplace technology and enterprise applications through to automation, AI adoption and technology procurement, your impact will be felt across the entire organisation.

• Develop and deliver the Corporate IT strategy and roadmap, ensuring technology services scale with the needs of a growing business
• Lead and inspire a high performing Corporate IT team, creating an environment focused on collaboration, growth and continuous improvement
• Own the end to end employee technology experience across IT support, workplace technology, collaboration tools, identity and access management, endpoint management and enterprise applications
• Drive automation and AI enabled solutions that improve productivity, streamline processes and enhance the employee experience
• Lead technology procurement, vendor management and SaaS governance activities, delivering strong commercial outcomes and operational efficiency
• Partner with Security, Engineering, Finance and People & Culture teams to strengthen governance, compliance, resilience and service delivery
• Establish meaningful service metrics, reporting and operational standards that improve visibility, accountability and performance
• Identify opportunities to modernise systems, optimise technology investments and improve the way Zipsters interact with technology every day

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• 10+ years’ experience leading Corporate IT, Workplace Technology, Enterprise Technology or IT Operations functions within a technology, fintech, financial services or similarly complex environment
• A track record of leading high performing technology teams and delivering exceptional service, employee experience and operational outcomes
• Strong expertise across workplace technology, identity and access management, endpoint management, enterprise applications and IT service management
• Experience managing technology procurement, vendor relationships, software licensing and SaaS governance with a focus on commercial value
• The ability to influence senior stakeholders and build trusted partnerships across Technology, Security, Finance, People & Culture and broader business teams
• Experience balancing customer outcomes, operational excellence, governance and risk management within a fast paced environment
• Strong communication skills with the ability to translate technical concepts into practical business outcomes
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance  and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches 

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

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