Director, Solutions Architecture & Professional Services

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Zocdoc is seeking a strategic, technical, and commercially minded leader to establish and scale our combined Solutions Architecture and Professional Services function. This net-new leadership role sits at the critical intersection of our commercial and technical teams, serving as a core growth driver for our healthcare systems and large provider groups business line.

This leader will establish a high-impact organization that accelerates enterprise value realization through rigorous technical governance, predictable delivery frameworks, and strategic cross-functional alignment. They will serve as a key business partner to internal stakeholders, translating complex technical capabilities into long-term commercial success.

Responsibilities sit across the sales funnel, including pre-sales due diligence and solutioning, implementation, and client services post-sale. Ultimately, this team makes Zocdoc an indispensable partner for health systems and large provider groups and supports Zocdoc’s growth strategy by ensuring that our solutions set a foundation for long-term growth. 

• Build and Lead the Organization: Build, develop, and lead the organization for a unified Solutions Architecture (SA) and Professional Services (PS) team. Establish coaching and development opportunities, operational handoffs, and career paths across SA and PS.
• Productize the Services Catalog: Design and maintain a standard catalog of onboarding packages, integration implementations, and optimization offerings with highly predictable pricing, sizing, and scoping guardrails.
• Own Pre-Sale Solution Design: Standardize the technical discovery framework for enterprise deals, spanning EHR/PMS landscapes, integrations, workflows, and security requirements. Create high-quality solution designs that balance client needs with product scalability.
• Drive Enterprise Delivery Governance: Establish the delivery methodologies, project health tracking, and operational guardrails that empower the team to accelerate Time-to-Value (TTV) and maximize feature adoption across a complex portfolio of enterprise accounts.
• Cross-Functional Team & Stakeholder Leadership: Partner closely with Sales, Product, Engineering, and Operations executives to align the field's technical needs with Zocdoc’s long-term product roadmap.
• Champion the Voice of the Customer: Deliver structured technical feedback from the field directly into Product and Engineering teams to highlight workflow friction, product gaps, and feature needs.
• Scale Reusable Assets: Build and maintain a robust library of reference architectures, standard integration patterns, playbooks, and RFP responses to accelerate field enablement.

• Enterprise SaaS Background: 10+ years of client-facing experience, ideally bridging Sales Architecture, Sales Engineering, and SaaS Professional Services/Implementation.
• Proven Management Capabilities: 5+ years of experience recruiting, leading, and developing a multi-level technical or consulting team.
• Integration Expertise: Demonstrated success designing and selling complex integrations and workflows across fragmented enterprise ecosystems (EHR/PMS platforms or equivalent developer-heavy API architectures strongly preferred).
• Strategic Commercial & Revenue Leadership: Drive business growth by embedding the SA & PS motion deeply into the sales funnel. Optimize the services P&L, resource capacity, and utilization models to accelerate deal velocity, unlock client expansion opportunities, and maximize overall customer lifetime value
• Ambiguity Competency: Experience establishing structured processes, systems, and operating cadences within an entrepreneurial, high-growth environment.
• Executive Presence: Outstanding communication and interpersonal skills to collaborate effectively across diverse internal teams and present clear technical narratives to client C-suite executives.