Junior Specialist, Productivity Support

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

As a Junior Specialist – Productivity Support Team (PST), you will support day-to-day operational and administrative tasks by executing structured workflows across expenses, travel coordination, office engagement, and documentation.
This role is focused on accurate execution, process adherence, and timely completion of tasks while working closely with team members and stakeholders. You will operate within defined SOPs and receive guidance on prioritization and decision-making.

• Upload and track expense claims in internal tools, ensuring all required details and approvals are complete
• Assist in travel bookings (flights, hotels) based on instructions from stakeholders or senior team members
• Support calendar scheduling by coordinating meeting availability and sending invites
• Maintain trackers (Google Sheets/Jira) by updating request status, timelines, and completion details
• Support execution of office engagement activities (e.g., vendor coordination, logistics setup, material tracking)
• Follow SOPs and checklists to complete assigned tasks accurately and consistently
• Respond to stakeholder requests and queries within defined timelines
• Escalate issues such as missing approvals, unclear instructions, or delays to senior team members
• Maintain proper documentation of actions taken for each request

• Bachelor’s degree from a reputed institution
• 0–2 years of experience in operations, administrative support, coordination, or similar roles
• Strong attention to detail and ability to handle repetitive and structured workflows with high accuracy
• Basic proficiency in Google Workspace (Sheets, Docs, Gmail, Calendar)
• Familiarity with tracking or ticketing tools (e.g., Jira) is a plus
• Strong organizational and time management skills with the ability to manage multiple tasks simultaneously
• Clear and professional communication skills (written and verbal)
• Ability to work collaboratively with team members and stakeholders
• Basic familiarity with tracking tools (e.g., Jira) is a plus
• Ability to handle sensitive information (expenses, schedules) with discretion
• Familiarity with AI tools for documentation, summarization, or workflow support is a plus
• Willingness to learn tools, workflows, and new processes