Staff Product Manager

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Zocdoc’s most important asset is our people. As a Staff Product Manager on our consumer marketplace team, you’ll play a critical role in accelerating Zocdoc’s mission to change healthcare. You’ll help shape a future where patients can access their coverage easily, find in network care and be backed by Zocdoc In-network Guarantee 

• Personally motivated by improving our healthcare system
• Are not afraid of the complexity of how the health insurance system works
• The kind of person who thrives in ambiguity and can always come up with “crawl/walk/run” solutions
• Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor

• Developing deep empathy and understanding of patient needs, pain points, and goals through research and collaboration with Design, Trust&Safety, Operations, Finance, UXR, and PMM teams
• Building a long-term vision and strategy aligned with company priorities
• Rolling up your sleeves to drive execution with deep complexity and at scale
• Driving impact through cross-functional collaboration, ensuring alignment between engineering, design, operations, and go-to-market partners

• 6+ years of experience in product management, ideally with B2C, marketplace and/or insurance products
• Strong communication and storytelling skills, both written and verbal
• A data-driven mindset and enthusiasm for analytical problem-solving with exceptional attention to detail
• A passion for telling stories with data and driving alignment through insights
• Experience with SQL, Redshift, Amplitude, Looker, or Salesforce is a plus
• An action-oriented attitude and roll-up-your-sleeves mentality