Staff Product Manager, Marketplace Verticals

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200+ specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

• Personally motivated by improving the healthcare system for both patients and providers
• Excited by building patient experiences that solve a care need—not only helping patients find and book a provider
• Comfortable working across company boundaries and turning partner capabilities into a seamless patient experience
• Drawn to solving ambiguous patient problems at the intersection of partner capabilities and product execution
• Energized by startup environments where speed, ownership, resourcefulness, and judgment matter
• Comfortable moving between long term strategy, detailed workflow design, technical conversations, customer research, and execution
• The kind of person who can turn a broad opportunity into clear crawl, walk, and run solutions
  
  

• Defining and testing end-to-end specialty care journeys, including discovery, eligibility, booking, intake, appointment attendance, rebooking, and follow-up
• Partnering with clinical, pharmacy, and operational teams to define responsibilities, integrations, and patient handoffs
• Using research, funnel data, and experiments to improve booking conversion, appointment completion, repeat bookings, and patient engagement
• Identifying which specialty care categories and partner models to pursue, then scaling successful MVPs
• Leading cross-functional delivery across engineering, design, operations, legal, analytics, and go-to-market teams
• Developing a deep understanding of patient needs, provider workflows, and partner capabilities through research, data analysis, and close collaboration with internal and external teams
• Setting the long-term direction for specialty care while defining the MVPs, experiments, and operating model needed to get there
• Rolling up your sleeves to drive execution with deep complexity and at scale
  
  

• 6+ years of product management experience
• Experience building consumer-facing healthcare, marketplace, or multi-sided platform products
• Experience working with external partners and navigating product, operational, and technical dependencies across organizations
• Experience building and scaling 0-to-1 products, including defining MVP scope, success metrics, and experiments
• Familiarity with healthcare workflows such as insurance, intake, clinical scheduling, care coordination, or prescription fulfillment
• Experience working at a startup or early stage company, with a demonstrated ability to operate with high ownership, speed, ambiguity, and limited resources
• Strong written and verbal communication skills, with the ability to simplify complex topics and influence senior stakeholders
• A data driven mindset and enthusiasm for analytical problem solving, paired with exceptional attention to detail
• An action oriented attitude and roll up your sleeves mentality