Senior Fleet Support Engineering Lead

San FranciscoFull-timesenior

EngineeringCustomer SupportLogistics & Supply Chain

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Overview

The Senior Fleet Support Engineer on the Vehicle Development team is a critical,

Technical Tools

EngineeringCustomer SupportLogistics & Supply Chain

The Senior Fleet Support Engineer on the Vehicle Development team is a critical, hands-on technical expert responsible for maximizing the operational uptime and reliability of our regional robotaxi fleet. This role serves as the first line of escalation for complex, on-site technical issues covering all major vehicle systems.

Act as the primary technical expert for all regional escalations, diagnosing complex issues across all vehicle subsystems (chassis, powertrain, compute, sensing, and networking).

Direct the daily workflow of the Regional FSE team, overseeing performance management, career development, resource allocation, and team building.

Perform deep root-cause analysis using logs, vehicle diagnostics, and fleet data to resolve high-impact issues and prevent recurrence.

Partner closely with HQ FSE team to improve diagnostics, tooling, and issue detection capabilities.

Lead field validation efforts, including hardware/software bring-up and functional testing for new components and system updates.

Develop and maintain scalable troubleshooting guides, SOPs, and countermeasures to improve repair efficiency and fleet reliability.

Support operational needs by traveling occasionally, with travel requirements of up to 25%

Bachelor’s degree in Electrical, Computer, Mechanical, or Automotive Engineering

At least 8 years of relevant experience in transportation, aerospace, or autonomous vehicles, with hands-on exposure to sensors

Understanding of vehicle hardware/software architectures, including communications, diagnostics, and safe troubleshooting of low/high voltage systems Unified Diagnostic Services (UDS), and how to safely troubleshoot

Proven ability to perform holistic system-level problem solving and drive issues down to root cause at the component level

Experience reading and interpreting schematics, electrical diagrams, and connector end views/pinouts

Experience with electric vehicle technology.

Experience with remotely supporting vehicle troubleshooting.

Knowledge of vehicle systems and diagnostics tools.