AI Engineer

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The business outcomes you will impact include (but are not limited to):

• Improvement of Current Systems:
• Gather metrics on the performance and effectiveness of the current product.
• Continuously fine-tune & retrain models to ensure the systems remain efficient.
• New Product Feature Development:
• Proactively identify opportunities to enhance our product offerings with machine learning and AI-driven features.
• Lead the design and development of innovative solutions that align with market demands and customer needs.
• Best Practices and Governance:
• Establish and document best practices for training, evaluating, and operating machine learning and AI models.
• Promote a culture of responsible AI and ensure compliance with data privacy regulations.

Your experience and skills

• Candidates with Minimum 2 years of relevant experience in AI/Machine Learning
• AI/ML Knowledge: Foundational understanding of AI and machine learning concepts – especially familiarity with large language models (LLMs) and how they can be applied to solve real-world problems. You stay curious and keep up with the latest in AI.
• Hands-on with AI Tools: Demonstrated interest or experience in working with AI-powered platforms or APIs (e.g. building a small chatbot, using an AI knowledge search, or automating workflows with AI). Proven ability to quickly learn new AI tools and make them useful. Experience with enterprise AI solutions (such as Glean, OpenAI, Atomicwork, Gemini, Slack, etc.) is a plus.
• Scripting & Integration Skills: Comfortable with light coding/scripting (Python, JavaScript or similar) to customize solutions. Ability to work with APIs and webhooks to integrate systems is important.   You don’t need to be a full-time software engineer, but you should be able to tweak code or configurations to connect tools together.
• Problem-Solving Mindset: Strong analytical and problem-solving skills. You can break down a business workflow, identify where it can be improved, and configure an AI solution to do it. When an AI response isn’t quite right, you iterate on the prompt or data until it improves.
• Communication & Collaboration: Excellent communication skills and a collaborative approach to working with non-technical stakeholders. You can translate technical AI capabilities into plain language, helping teams understand and trust the solutions. You thrive in a cross-functional setting, working with IT colleagues, business users, and vendors alike.

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.