Lead Technical Consultant

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

As a Lead Technical Consultant (TC), you will draw on your technical, problem solving  skills to help customers successfully manage and adopt Zuora products. Your technical experience, attitude and aptitude will play a critical part in your deliverables . As a Lead TC, you will regularly engage with your solution architects , technical architects , including executives of large enterprises and a cross-functional and geographically dispersed team. A successful Lead TC  utilizes their technical skills,  communication skills and ability to understand requirements to effectively convert business needs into best possible solutions. 

We are looking for a Lead Technical Consultant to join our India team at our Chennai hub, with a hybrid work model requiring three days per week in the office.

The Lead Technical Consultant will work closely with Solution Architects and customers to translate designed requirements into well-structured technical flows and deliver optimal solutions aligned with the proposed architecture.

A Zuora Lead Technical Consultant collaborates closely with Solution Architects (SAs), Technical Architects (TAs), Software Development Managers (SDMs), customers, and Product Engineers. The role is responsible for delivering solutions that are defined and agreed upon by the Solution Architects, ensuring they are implemented effectively and meet customer expectations.

For this role, you will be based in Chennai and expected to work from the office three days per week as part of our hybrid work model.

• Work directly with Zuora Product Engineers on customer use cases and feedback
• Understand Zuora product and subscriptions business
• Understand and Implement data/object models
• Understand process flows and architecture diagrams.
• Widen scope while talking to diversified teams across regions
• Develop and customize on top of OOTB available features and functionalities
• Provide your customers expertise on their business needs underlying Zuora product, Zuora APIs and integration best practices.
• Document technical Solutions, checklists  and runbooks with the customer for sign-off.
• Provide guidance and Implement best practices to turn customers requirement into technical solutions
• Help customers with their UATs and production deployments.
• Handover the solution to support team to ensure customer gets the continued support after going live
• Get opportunity to work on workflows, HTML templates, Data Migration, Zuora CPQ, Zuora 360, Salesforce
• Supports the customer with regularly scheduled calls to answer functional and technical questions.
• Work with great consultants and gain from their experiences and knowledge 

• At least 7 years of technical experience
• At least 5 years of experience in consulting roles within a professional services organization
• Bachelor’s of Science in Computer Science or in Business preferred.
• Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language
• Object oriented framework experience.
• Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations.
• Ability to understand the requirements clearly and implement them to have smooth customer experience .
• Understand the Zuora product.
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment.
• Experience managing tasks on multiple projects simultaneously.

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).