We currently have a vacancy for a ITSM Service Manager fluent in English, to offer his/her services as an expert who will remotely within EU with occasional travelling in Malta. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company
Design ITIL-aligned JSM workflows based on stakeholder feedback, including change enablement approvals and controls. Build service catalogue: portal structure, request types, forms/fields, queues, SLAs, operational reporting. Standardize Jira Agile/Scrum project templates: issue types, workflows, fi
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