Complaints Policy

At Jobera.com, we are committed to providing a reliable, fair, and helpful experience for all users of our platform. Your feedback is important to us, and we take complaints seriously.

Because Jobera.com offers online career-related tools and services — including a job board, job tracker, resume/CV builder, and cover letter builder — we aim to investigate and resolve complaints in a clear, timely, and professional manner.

If you wish to submit a complaint, please provide as much relevant information as possible, including your account email address, a description of the issue, dates, screenshots if available, and any other supporting information that may help us review the matter efficiently.

1. Acknowledgement of Your Complaint

We will acknowledge receipt of your complaint within two working days and, where appropriate, confirm that your case is under review. If needed, we may contact you for additional information to help us assess the issue properly.

2. Investigation of Your Complaint

We will review the complaint carefully and fairly, taking into account the relevant account information, platform activity, technical details, and any supporting evidence you provide.

Depending on the nature of the complaint, this review may relate to matters such as:

  • access to your account,

  • functionality of the job board or job tracker,

  • issues with the resume/CV builder or cover letter builder,

  • billing or subscription-related concerns,

  • technical errors or service interruptions,

  • concerns relating to user support or communication.

Once our review is complete, we will provide a response outlining our findings and, where applicable, the steps we propose to resolve the issue.

3. Resolution Timeframe

We aim to resolve complaints within 14 working days of receipt.

If a complaint is more complex and requires additional investigation, we will inform you of the delay and provide an updated timeframe.

4. Possible Outcomes

Depending on the circumstances, the outcome of a complaint may include:

  • clarification or explanation of the issue,

  • technical correction or service adjustment,

  • account-related assistance,

  • refund, credit, or other appropriate remedy where justified,

  • internal review of procedures or support handling.

Any resolution will be assessed based on the facts of the specific case.

5. Escalation Procedure

If you are not satisfied with our response, you may request that your complaint be escalated for further review by contacting us at:

support@jobera.com

We will review the matter again as fairly and impartially as possible.

6. Record Keeping

We keep a record of complaints and related responses for a reasonable period in order to manage cases properly, monitor recurring issues, and improve the quality of our services.

Complaint records are handled in accordance with our applicable privacy and data protection practices.

7. Our Commitment

Jobera.com is committed to handling complaints respectfully, fairly, and efficiently. We treat complaints as an opportunity to improve our platform, our tools, and the support we provide to job seekers using our services.

Complaints Policy