Call Center Representative | GumGum | $19 – $28 | Remote (United States)

Call Center Representative | GumGum | $19 – $28 | Remote (United States)

19 - 28 / hour
Remote US
Application ends: October 1, 2024
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Job Description

Full job description

Job Title: Call Center Representative

Job Overview:

The Call Center Representative will be responsible for handling inbound and outbound customer calls, providing product and service information, resolving customer issues, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

  • Answer incoming calls, emails, and chats in a timely and professional manner
  • Provide accurate information and resolve customer inquiries and concerns
  • Document all customer interactions and update the database with relevant information
  • Escalate complex issues to the appropriate department for further assistance
  • Meet or exceed performance targets, such as customer satisfaction and call handling metrics
  • Keep up to date with product knowledge and company policies to provide accurate information to customers

Qualifications:

  • High school diploma or equivalent; additional education or training in customer service or related fields is a plus.
  • Previous experience in a call center or customer service role is preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to manage multiple tasks and handle high call volumes efficiently.
  • Good organizational skills and attention to detail.
  • Positive attitude and ability to work in a team-oriented environment.