Full job description

Job Title: Call Center Representative

Job Overview:

The Call Center Representative will be responsible for handling inbound and outbound customer calls, providing product and service information, resolving customer issues, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Answer incoming calls, emails, and chats in a timely and professional manner
• Provide accurate information and resolve customer inquiries and concerns
• Document all customer interactions and update the database with relevant information
• Escalate complex issues to the appropriate department for further assistance
• Meet or exceed performance targets, such as customer satisfaction and call handling metrics
• Keep up to date with product knowledge and company policies to provide accurate information to customers

Qualifications:

• High school diploma or equivalent; additional education or training in customer service or related fields is a plus.
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple tasks and handle high call volumes efficiently.
• Good organizational skills and attention to detail.
• Positive attitude and ability to work in a team-oriented environment.