Channel Operations Senior Manager | Zscaler | Remote (USA)

Channel Operations Senior Manager | Zscaler | Remote (USA)

Remote US
Application ends: September 27, 2024
Apply Now

Job Description

Reporting to the Director, Channel Operations, you will support our Americas channel sales and engineering teams. You will also be a key member of our wider strategic Partners and Alliances organization optimizing the end-to-end experience for partners and internal channel teams. This is an individual contributor role.

You will support our Americas channel and engineering teams in sales operations and channel operations.

  • Sales Operations = forecasting, analytics, compensation, quota setting
  • Channel Operations = programs, processes, promotions, systems enhancements

You will influence the success of our Americas channel and worldwide Partners and Alliances organizations.


  • Manage daily sales operations of the Americas channel sales and engineering teams
  • Define and deliver business analytics and metrics packages to stakeholders
  • Operational planning including quota assignment, SFDC maintenance, account assignment, territory creation, headcount planning.
  • Business process improvement, workflow creation, productivity improvement projects
  • Work within sales process applications including Clari, SFDC, Apptus, Xactly, Tableau, etc.
  • Provide oversight and inspection to sales compensation items
  • Analyze partner business plans to ensure documentation of partner initiatives and progress towards the plan
  • Develop operational training/enablement materials, provide coaching sessions to stakeholders
  • Create documentation regarding channel organizational structure, coverage maps, resources
  • Ad hoc analysis, projects extending outside of daily responsibilities

What We’re Looking for:

  • College Degree and 6-10 years related work experience required
  • Experience with channel organizations and partner types (Resellers, Distributors, System Integrators, Service Providers, Cloud Service Providers)
  • SFDC proficiency with pipeline hygiene, account object management, deal registrations, reporting
  • Expert level Google Workspace
  • Interface with all levels of employees, from Executive level to ICs
  • Manage multiple projects, succeed in a fast-paced environment
  • Work with IT, Enablement, Finance, Marketing, Legal

What Will Make You Stand Out:

  • Software/SaaS Industry experience
  • Channel sales operations experience
  • Process improvement experience

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages:

  • Time off plans for vacation, sick time
  • Flexible time off policy
  • Parental leave options
  • Retirement options
  • Education reimbursement



Location: Remote (US)