Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a German Speaking Client Representative! If you are fluent in German and have a passion for client relations in a dynamic environment, we want to hear from you!

As a Client Representative, you will be the first point of contact for our clients, assisting them with their inquiries, providing information about services, and ensuring a smooth client experience. Your ability to communicate effectively in German and your strong client orientation will help foster long-lasting relationships.

Join us and contribute to a growing team dedicated to delivering unparalleled support and service within the online payment sector.

Responsibilities

• Communicate with clients in German via phone, email, and chat, providing prompt and friendly assistance
• Address client inquiries regarding products and services, ensuring all questions are answered
• Guide clients through processes and help resolve any issues they may face
• Maintain detailed records of client interactions and feedback
• Work collaboratively with internal teams to enhance service delivery
• Remain updated on product offerings and industry trends to provide accurate information
• Participate in training programs to continually develop skills and knowledge

Requirements

• Fluency in German and English, both written and spoken
• Prior experience in customer service or client representation is preferred
• Strong problem-solving and communication abilities
• Customer-oriented mindset with a passion for providing excellent service
• Organizational skills and attention to detail
• Familiarity with CRM software or customer support tools is an advantage
• A team player who functions well in a fast-paced environment
• Willingness to learn and adapt within a growing company

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )