Client Services Specialist | SFOX | $90k-$150k | Remote (Worldwide)

Client Services Specialist | SFOX | $90k-$150k | Remote (Worldwide)

90,000 - 150,000 / year
Remote Worldwide
Application ends: July 14, 2024
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Job Description

Highlights of the Job Offer

  • Position and Salary: Client Services Specialist at sFOX, with a salary range of $90,000 to $150,000 per year.
  • Location: Remote, worldwide availability.
  • Company Profile: sFOX is a full-service prime dealer that aggregates liquidity from over 30 exchanges and OTC desks into one platform, offering best execution services globally.
  • Role Importance: Client Services Specialists act as the primary point of contact for customers, integral to maintaining sFOX’s exemplary customer service reputation.
  • Key Responsibilities: Provide top-tier customer service, handle client requests, anticipate client needs, and ensure efficient and effective communication.
  • Experience Requirements: At least 2 years of experience in customer service through phone, email, and chat.
  • Desirable Skills: Exceptional communication skills, ability to handle time-sensitive inquiries, strong organizational and problem-solving skills.
  • Preferred Experience: Knowledge or experience in trading, payment processing, or cryptocurrency; familiarity with AML compliance regulations.
  • Benefits: Includes 401(k), unlimited vacation, paid time off, medical, dental, and vision insurance, profit sharing, equity compensation, and more.
  • Diversity and Inclusion: sFOX is committed to diversity and does not discriminate based on race, color, religion, gender, national origin, or other protected categories.

Job Offer Details

sFOX is a full-service prime dealer uniting liquidity from over 30 exchanges and OTC desks in one easy-to-manage platform. sFOX’s platform provides traders with best execution services from a single account, a single counterparty, and a single workflow — giving traders greater capital efficiency. Its smart order router algorithmically routes traders to the most competitive prices worldwide, reducing slippage and improving trade performance across immense scale. 

sFOX is committed to the highest standards of investor protection and reliability. The platform is SOC 2 certified and provides access to the market 24/7 with 99.99% uptime. Founded in 2014, the company is backed by Social Capital, Digital Currency Group, Khosla Ventures, DHVC, Haystack, Blockchain Capital, Y Combinator, and executives from PayPal and Airbnb.

We’re on a mission to open the world’s financial markets to everyone and we’re looking for exceptional talent to join our rapidly growing team.

About the Position

Our Client Services Specialists (“CSS”) serve as the primary point of contact for customers. They are sFOX’s voice to the client and provide the connection between our Sales, Compliance, and Operations teams. Our CSSs possess a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations, our Customer Success is critical to the success of helping maintain sFOX’s exemplary customer brand.

What You’ll Do

Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs

Through demonstrated effective listening, can analyze customer problems and provide information and solutions in a timely and efficient manner

Communicate with customers directly over the phone or email to identify potential fraud

Thoroughly account information as part of client onboarding

Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis

Develop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner

Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems

Employs strong interpersonal skills to handle difficult calls courteously and professionally

Qualifications

2+ years of experience providing customer service through phone, email, and chat

Ability to handle time sensitive client inquiries with a sense of urgency and care

Exceptional oral and written communication skills

Ability to communicate and collaborate with cross-functional teams

Strong organizational and problem solving skills

Not Required, but Nice to Have

Strong knowledge of Excel

Knowledge or experience with AML compliance regulations

Experience in a trading firm, payment processing, bitcoin / crypto currency is a plus

sFOX is committed to diversity in its workforce and is proud to be an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Crypto and Crypto jobs that are similar:

$90,000 — $150,000/year

Benefits

💰 401(k)

🌎 Distributed team

⏰ Async

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

📆 4 day workweek

💰 401k matching

🏔 Company retreats

🏬 Coworking budget

📚 Learning budget

💪 Free gym membership

🧘 Mental wellness budget

🖥 Home office budget

🥧 Pay in crypto

🥸 Pseudonymous

💰 Profit sharing

💰 Equity compensation

⬜️ No whiteboard interview

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)

Location

Worldwide