Customer Returns 3PL Manager | Quince | $70k-$110k | Remote (US)

Customer Returns 3PL Manager | Quince | $70k-$110k | Remote (US)

70,000 - 110,000 / year
Remote US
Application ends: July 5, 2024
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Job Description

Highlights of the Job Offer

  • Position and Salary: Customer Returns 3PL Manager at Quince, with a salary range of $70k-$110k.
  • Remote Work: The role is based remotely but requires being on-site at the 3PL Customer Returns Center in Middletown, Pennsylvania.
  • Company Mission: Quince aims to offer high-quality products at affordable prices, challenging the idea that luxury should be expensive.
  • Experience Required: Must have experience managing a 3PL relationship and familiarity with warehouse operations including returns, inventory control, and shipping.
  • Key Responsibilities: Manage the relationship with the 3PL Customer Returns partner, ensure KPIs are exceeded, and maintain collaborative relationships with leadership teams.
  • Additional Responsibilities: Implement systems for data collection on returns, support all routing, billing, and claims processes, and conduct periodic performance reviews with the 3PL partner.
  • Skills Required: Excellent analytical, problem-solving, and organizational skills; proficiency in Excel and Google Suite.
  • Physical Requirements: Ability to lift up to 40 lbs.
  • Benefits: Includes 401(k), unlimited vacation, paid time off, medical, dental, and vision insurance, company retreats, learning and gym budgets, among others.
  • Diversity and Inclusion: Quince seeks to build high-performing teams from diverse backgrounds and is committed to an inclusive hiring process.

Job Offer Details

OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.

QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.

WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we’re all about high quality essentials that bring enjoyment to daily life.

WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.

ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.

FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.

OUR TEAM AND SUCCESS Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. 

THE IDEAL CANDIDATE The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.

Quince is looking for a Customer Returns 3PL Manager who has experience with contract relations. This position will be responsible for the relationship with our 3PL Customer Returns partner and ensuring their performance against our KPIs exceeds expectations. The successful candidate will need to have experience managing a 3PL relationship and have experience working in a warehouse operation; returns, receiving, inventory control, 5S standards for warehouse organization, pick/pack, and outbound shipping. 

Responsibilities

  • Maintaining collaborative relationships with our 3PL Customer Returns Partner and Quince leadership teams to assure the complete scope of logistics activities remain connected within operations and compliant with quality requirements. 
  • Maintain KPIs and SLAs. Analyze performance data and work with our 3PL Customer Returns Partner on root cause and execute corrective actions. 
  • Conduct periodic performance reviews with our 3PL Customer Returns Partner and continually search for opportunities to further improve our customer experience, reduce lead times, and improve operational effectiveness. 
  • Manage and control performance, improve quality, services, capacity, and cost to optimize our fulfillment and logistics operations. 
  • Implement a system for collecting data on returns graded items and products with high defect rates to improve processes and send feedback to sourcing teams. 
  • Support all routing, billing, and claims processes. 
  • Role is located on site at 3PL Customer Returns Center. 

Requirements

  • Full Time – Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. 
  • Able to lift up to 40lbs.
  • Excellent analytical, problem solving and organizational skills
  • Ability to work independently and handle multiple projects
  • Proficient in excel, google suite
  • Experience in Customer Returns processing
  • Experience working with remote teams across different geographic regions
  • Strong ability to operate and manage projects efficiently and effectively across functions

KPIs

  • Order to Delivery: P90 of 3 days
  • Fulfillment Speed: 98% Dispatched On Time
  • Returns Quality: 99.5% Returns Defect Free
  • Cost: Maintain cost targets as designated by Finance
  • Inventory Accuracy: 98%

Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Benefits

💰 401(k)

🌎 Distributed team

⏰ Async

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

📆 4 day workweek

💰 401k matching

🏔 Company retreats

🏬 Coworking budget

📚 Learning budget

💪 Free gym membership

🧘 Mental wellness budget

🖥 Home office budget

🥧 Pay in crypto

🥸 Pseudonymous

💰 Profit sharing

💰 Equity compensation

⬜️ No whiteboard interview

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)

Location

Middletown, Pennsylvania