Patrique Mercier Recruitment is a premier agency dedicated to connecting skilled individuals with opportunities that utilize their native language abilities across diverse sectors. We are thrilled to offer an exciting position for a Native Italian Speaking Customer Service Agent to join our vibrant team in Greece. This role provides the unique opportunity to work in a customer-centric environment while enjoying the benefits of free relocation to a stunning country known for its historical significance, stunning beaches, and lively culture. If you are passionate about providing outstanding customer service and are ready to embark on a new journey, we encourage you to apply!

Responsibilities

• Deliver exceptional customer support to Italian-speaking clients through various communication channels, including phone, email, and chat.
• Effectively address and resolve customer inquiries, complaints, and issues.
• Assist customers with product-related questions and after-sales support.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to meet performance goals and improve customer satisfaction.
• Provide valuable insights and feedback to management regarding customer experiences.
• Contribute to enhancing customer service processes and team functionalities.

Requirements

• Fluent in Italian (native level) and proficient in English.
• Experience in customer service or a related field is highly desirable.
• Strong verbal and written communication skills.
• Ability to adapt in a fast-paced work environment.
• Excellent problem-solving capabilities and a strong customer focus.
• Familiarity with customer support software and tools (e.g., CRM systems).
• Willingness to relocate to Greece and embrace a new cultural experience.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus