Patrique Mercier Recruitment is committed to connecting talented professionals with exciting career opportunities that utilize their native language skills across various industries. We are currently seeking a Native Latvian Speaking Customer Service Agent to join our enthusiastic team in Greece. This role gives you the chance to engage with customers in your native language while enjoying the benefits of free relocation to a beautiful country known for its rich cultural heritage and stunning landscapes. If you are passionate about delivering exceptional customer service and eager for a new adventure, we welcome your application!

Responsibilities

• Provide high-quality customer support to Latvian-speaking clients through multiple channels such as phone, email, and chat.
• Address and resolve inquiries, complaints, and issues in a prompt and professional manner.
• Assist customers with product-related questions and after-sales support.
• Document customer interactions accurately and maintain comprehensive records.
• Collaborate effectively with team members to meet service performance targets.
• Share customer feedback and insights with management to improve service quality.
• Contribute to developing and enhancing customer service processes.

Requirements

• Fluent in Latvian (native level) and proficient in English.
• Previous experience in customer service or a similar role is highly desirable.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills with a focus on customer satisfaction.
• Familiarity with customer service software and tools (e.g., CRM systems).
• Willingness to relocate to Greece and embrace a new cultural experience.