Patrique Mercier Recruitment is at the forefront of connecting talented individuals with exciting job opportunities that leverage their native language skills across various industries. We are currently seeking a Native Icelandic Speaking Customer Service Agent to join our enthusiastic team in Greece. This role offers a fantastic chance to utilize your language skills in a supportive and dynamic environment, coupled with the incredible benefit of free relocation to a beautiful country rich in culture and history. If you are dedicated to providing excellent customer service and are ready for a life-changing adventure, we want to hear from you!

Responsibilities

• Deliver exceptional customer support to Icelandic-speaking clients through multiple channels, including phone, email, and chat.
• Effectively address and resolve customer inquiries, complaints, and issues in a timely manner.
• Provide guidance and assistance with product-related questions and after-sales support.
• Maintain accurate and detailed records of customer interactions.
• Work collaboratively with team members to achieve performance targets and enhance customer satisfaction.
• Share insights and feedback with management to improve overall service quality.
• Contribute to the enhancement of customer service processes and customer experience initiatives.

Requirements

• Fluent in Icelandic (native level) and proficient in English.
• Prior experience in customer service or a related field is advantageous.
• Strong verbal and written communication skills.
• Ability to adapt to a fast-paced and changing environment.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Familiarity with customer support software and tools (e.g., CRM systems).
• Willingness to relocate to Greece and fully immerse yourself in a new culture.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many extras