Patrique Mercier Recruitment is proud to announce an exciting opportunity for Portuguese-speaking individuals looking for a fulfilling career in customer service based in the beautiful country of Greece. As the leading agency for job seekers pursuing roles in their native language internationally, Patrique Mercier Recruitment specializes in various industries including social media, gaming, healthcare, and consumer services, making us a trusted partner for candidates and employers alike. Our meticulous recruitment process focuses on matching the highest-quality talent with the most suitable employers, ensuring that both parties thrive. The role offers a unique chance to enhance your professional journey while experiencing the rich culture and lifestyle of Greece. If you are passionate about delivering excellent customer service in Portuguese and are eager to work in a dynamic and supportive environment, this position is tailored for you. Join us in helping individuals find their dream jobs abroad while representing the values of The House of Mercier. Don’t miss out on this incredible opportunity to make a difference in the lives of customers while advancing your career in a vibrant setting that promotes personal and professional growth.

Responsibilities

• Provide exceptional customer service support to Portuguese-speaking clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and effective manner, ensuring a high level of satisfaction.
• Assist clients in understanding products and services, offering tailored solutions to meet their needs.
• Maintain detailed records of customer interactions and transactions in the company database.
• Collaborate with team members to improve customer experience and streamline processes.
• Stay up-to-date with product knowledge and company policies to provide accurate information.
• Provide feedback to management on customer trends and potential areas for improvement.

Requirements

• Fluency in Portuguese (spoken and written) is essential; proficiency in English is a plus.
• Previous experience in customer service or related fields preferred.
• Strong communication and interpersonal skills to engage effectively with customers.
• Ability to handle stressful situations with a calm and professional demeanor.
• Proficiency in using customer service software and programs.
• Flexible and adaptable to changing workloads and priorities.
• Motivated team player with a strong desire to help customers succeed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )