Patrique Mercier Recruitment is excited to announce an opening for an Italian Speaking Customer Service Representative based in Greece. This role is ideal for candidates who are passionate about delivering excellent customer service and are fluent in Italian.

In this position, you will be responsible for assisting our Italian-speaking clients, responding to their inquiries, and ensuring a smooth experience with our services. Your communication skills and customer-centric approach will be essential in helping us maintain our high service standards.

Key Responsibilities

• Support customers through various communication channels including phone, email, and chat
• Provide accurate information regarding products, services, and orders
• Effectively handle and resolve customer complaints and issues
• Keep detailed records of customer interactions and follow-ups
• Collaborate with other teams to enhance the overall customer experience
• Stay up-to-date on product knowledge and company policies to assist customers effectively

Requirements

• Fluency in Italian and English, both written and spoken
• Prior experience in customer service is preferred
• Strong communication and interpersonal skills
• Excellent problem-solving skills with a proactive mindset
• Able to manage multiple tasks and prioritize effectively
• Detail-oriented with a focus on customer satisfaction
• Proficiency in using computer systems and customer service applications

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus